Progress MOVEit Support Standard - 2 Year - Service

The Progress MOVEit Support Standard - 2 Year - Service is designed to provide you with comprehensive technical support for your MOVEit software, ensuring that you can manage your file transfers with complete confidence. This support service features a dedicated phone support service, allowing you to receive timely and efficient assistance whenever you need it. With a commitment to quality and reliability, this 2-year service plan is tailored to meet the needs of businesses that require uninterrupted service and exemplary performance.

• Comprehensive Technical Support: Enjoy 10 x 5 access to technical support, ensuring you can get assistance during business hours, thus minimizing downtime and enhancing productivity.
• Peace of Mind: With the Progress MOVEit Support Standard, you can focus on your core business operations knowing that expert help is just a phone call away, ready to address any issues that may arise.
• Extended Coverage: This service provides a 2-year duration, ensuring sustained efficiency and reliable performance of your MOVEit software, allowing you to manage and transfer files securely without interruptions.
• Dependable Efficiency: The support service is designed to keep your MOVEit environment running smoothly, helping you to maintain the highest standards of data security and compliance.
• Tailored Solutions: The support team is specialized in providing solutions that cater to your specific business needs, ensuring that you have access to personalized assistance for your MOVEit software.

Technical Details of the Product

Service Type: Technical Support
Service Duration: 2 Years
Support Availability: 10 x 5 (during business hours)
Support Channel: Phone Support
Response Time: Prompt assistance for urgent inquiries
Compatibility: MOVEit Software

How to Install

To activate your Progress MOVEit Support Standard - 2 Year - Service, follow these simple steps:
1. Purchase the support service through an authorized reseller or directly from Progress.
2. Receive a confirmation email with your support service details.
3. Register your product by providing the necessary MOVEit software license information.
4. Keep your confirmation details handy for quick access during support calls.
5. Contact the support team as needed using the provided phone number for assistance.

Frequently Asked Questions

1. What does the Progress MOVEit Support Standard include?
The service includes access to technical support via phone, guidance on best practices, and assistance with troubleshooting any issues that arise while using the MOVEit software.
2. Is there a limit to the number of support calls I can make?
No, there is no limit on the number of support calls you can make during the 10 x 5 support hours within the 2-year service period.
3. Can I renew the service after two years?
Yes, you can renew your Progress MOVEit Support Standard service at the end of the 2-year period to continue receiving support.
4. How quickly can I expect a response after I contact support?
The support team aims to provide prompt assistance, typically responding to urgent inquiries within a few hours during business hours.
5. What if I need support outside of the 10 x 5 hours?
For support outside of regular hours, consider upgrading to a different support tier that may offer extended service options.