Progress MOVEit Support Standard - 2 Year - Service

The Progress MOVEit Support Standard - 2 Year - Service is an essential asset for businesses that rely on secure file transfer and management solutions. Designed to provide peace of mind, this support service ensures that your MOVEit investment is protected, adding value through increased reliability and expert assistance. With a focus on helping you navigate any technical mishaps, this two-year service delivers not only dependable support but also efficiency in your operations.

• Comprehensive Coverage: The Progress MOVEit Support Standard offers a comprehensive service package that includes 10 x 5 phone support, ensuring that help is always available when you need it the most.
• Expert Technical Assistance: Access to a dedicated team of technical experts who are well-versed in MOVEit products and services, ready to assist you in resolving any issues quickly and effectively.
• Enhanced Reliability: By investing in this support service, you enhance the reliability of your MOVEit solution, helping you to maintain smooth operations and minimize potential downtime.
• Two-Year Assurance: The two-year duration of this service ensures that you are covered for a significant period, allowing you to focus on your core business activities without the worry of unexpected technical challenges.
• Value-Added Investment: Protects your investment in MOVEit technology and services, translating into long-term cost savings and increased operational efficiency.

Technical Details of Progress MOVEit Support Standard

- Service Duration: 2 Years
- Support Hours: 10 x 5 (Monday to Friday)
- Type of Support: Phone support
- Coverage: Technical issues related to MOVEit solutions
- Target Audience: Businesses utilizing MOVEit for secure file transfer and management

How to Install

1. Purchase the Progress MOVEit Support Standard service for two years through an authorized dealer or online platform.
2. After purchase, you will receive a confirmation email with your service details.
3. Register your product and activate your support service by following the instructions in the email.
4. Keep your service confirmation handy to access phone support whenever needed.
5. For any additional assistance, refer to the MOVEit support website or contact customer service directly.

Frequently Asked Questions

Q: What types of issues does the Progress MOVEit Support Standard cover?
A: The support service covers technical issues related to MOVEit solutions, including troubleshooting, configuration, and optimization.

Q: Is phone support available 24/7?
A: No, the Progress MOVEit Support Standard offers phone support for 10 hours a day, Monday through Friday.

Q: Can I extend my support service after the initial two years?
A: Yes, you can renew your Progress MOVEit Support Standard service before it expires to continue receiving uninterrupted support.

Q: Do I need to install any software to use the support service?
A: No additional software installation is required to access the phone support service.

Q: What should I do if I encounter a critical issue outside of support hours?
A: For critical issues that arise outside of support hours, refer to the MOVEit documentation for troubleshooting steps, or consider upgrading to a premium support plan if available.