Progress MOVEit Support Standard - 2 Year - Service

Introducing the Progress MOVEit Support Standard - 2 Year Service, your ultimate solution for maintaining optimal performance and efficiency of your MOVEit system. Designed for businesses that rely on secure file transfer technology, this support package ensures that you can focus on your core operations while we take care of the technicalities. With a predictable total cost of ownership, you can rest assured that your investment will yield maximum returns over the two-year service period.

• Comprehensive 10 x 5 Phone Support: Enjoy peace of mind with our expert phone support available 10 hours a day, five days a week. Our knowledgeable support team is ready to assist you in resolving any issues that may arise, ensuring minimal downtime and maintaining your productivity.
• Proactive System Maintenance: With the Progress MOVEit Support Standard, you receive not just reactive support but also proactive system maintenance. This means regular check-ups and updates to help prevent potential issues before they can affect your operations.
• Predictable Total Cost of Ownership: Budget effectively with a service plan that offers clear and predictable costs. Eliminating unexpected expenses allows you to allocate resources more efficiently while ensuring your MOVEit system stays supported and maintained.
• Extended Service Duration: Benefit from two full years of support coverage. This extended duration guarantees that your MOVEit system operates at peak performance, providing you with maximum efficiency and precise results over the entire service period.
• Expertise You Can Trust: Leverage the knowledge and experience of a dedicated support team that specializes in MOVEit technology. Our experts are well-trained to tackle any challenges, ensuring that you receive high-quality support tailored to your unique needs.

Technical Details of Product

• Service Duration: 2 Years
• Support Hours: 10 x 5 (10 hours a day, 5 days a week)
• Support Type: Phone Support
• Maintenance Type: Proactive System Maintenance
• Target Users: Businesses utilizing MOVEit technology

How to Install

Installing the Progress MOVEit Support Standard Service is a straightforward process:

1. Contact your MOVEit account manager or our customer support to activate your service.
2. Provide your account details and any necessary information regarding your existing MOVEit setup.
3. Once your service is activated, you will receive a confirmation along with the support contact details.
4. Take advantage of 10 x 5 phone support for any installation questions or initial troubleshooting.

Frequently Asked Questions

• What does 10 x 5 phone support mean? This means that our support team is available for assistance 10 hours a day, Monday to Friday, to help you with any issues or questions regarding your MOVEit system.
• Is software maintenance included in the service? Yes, the Progress MOVEit Support Standard includes proactive system maintenance, which covers regular updates and check-ups to ensure your system runs smoothly.
• Can I upgrade my support plan later? Absolutely! You can discuss your options with your MOVEit account manager should you need additional support beyond the standard package.
• How do I reach support if I encounter an issue? You can reach our support team via the provided phone number during your support hours for fast and efficient assistance.
• What if I need help outside the support hours? While our standard support is available from 10 x 5, you can explore options for extended support plans that offer 24/7 assistance.