Progress MOVEit Support Standard - 2 Year - Service

Introducing the Progress MOVEit Support Standard - 2 Year Service, a comprehensive solution designed to ensure your MOVEit environment operates at peak efficiency. This service not only helps protect your investment but also enhances the reliability and performance of your MOVEit software. With a commitment to providing exceptional support, this service package is an invaluable resource for businesses looking to maximize their MOVEit deployment.

• Comprehensive Support Coverage: The Progress MOVEit Support Standard package offers extensive support for a full two years, allowing businesses to focus on their core operations without worrying about technical issues.
• Reliable Phone Support: Enjoy peace of mind with access to expert phone support. Our dedicated team is available to assist you with any challenges you may face, ensuring minimal downtime and continuous productivity.
• Fast Response Times: With a response time of just one hour for phone support, your inquiries are addressed quickly and efficiently, reducing the impact of potential disruptions on your operations.
• Investment Protection: By choosing this support service, you protect the value of your investment in MOVEit. Our team is committed to providing prompt and effective solutions that enhance the longevity of your MOVEit software.
• Enhanced Reliability: This service aims to increase the reliability of your MOVEit software, ensuring that your data transfer processes remain smooth and compliant with industry standards.

Technical Details of the Product

The Progress MOVEit Support Standard - 2 Year Service is designed to cater to the needs of businesses utilizing MOVEit technology. Here are the technical specifics:

• Service Duration: 2 years
• Support Type: Phone support
• Response Time: 1 hour
• Coverage: Comprehensive support for all MOVEit products

How to Install

To get started with your Progress MOVEit Support Standard - 2 Year Service, follow these steps:

1. Purchase the Progress MOVEit Support Standard service through an authorized reseller or directly from Progress.
2. Once your purchase is confirmed, you will receive an activation code via email.
3. Log in to your Progress account and navigate to the 'Services' section.
4. Enter the activation code to activate your support service.
5. Familiarize yourself with the support portal for access to resources, including documentation, FAQs, and direct contact options for support.

Frequently Asked Questions

1. What is included in the Progress MOVEit Support Standard service?

The service provides comprehensive phone support, ensuring you have access to expert assistance for any technical issues related to your MOVEit technology.

2. How quickly can I expect a response when I call for support?

Our support team is committed to a one-hour response time, ensuring your issues are addressed promptly.

3. Is this service suitable for small businesses or just large enterprises?

The Progress MOVEit Support Standard - 2 Year Service is designed for businesses of all sizes, providing critical support to ensure efficient operations regardless of your company’s scale.

4. Can I renew my support service after the two years are up?

Yes, you can renew your Progress MOVEit Support Standard service before it expires to ensure continued coverage and support.

5. What should I do if my issue is not resolved after contacting support?

If your issue remains unresolved after initial contact, you can escalate the situation by requesting a follow-up or further assistance from a senior support representative.