Progress MOVEit Support Standard - 2 Year - Service a Non Prod

ProgressSKU: 12512409

Price:
Sale price$1,676.51

Description

Progress MOVEit Support Standard - 2 Year - Service a Non Prod

Protect your MOVEit investment with Progress MOVEit Support Standard. This 2-year service plan is designed to deliver reliable, proactive assistance for non-production MOVEit environments, combining expert guidance, timely issue resolution, and ongoing optimization to help you test, validate, and deploy securely. Built for development, testing, and staging instances, this support package minimizes risk while maximizing productivity across the software lifecycle, ensuring your MOVEit deployments stay robust and ready for every release.

  • Long-term coverage for stability: A full 2-year service duration provides predictable support you can budget for, ensuring ongoing reliability, timely updates, and consistent access to MOVEit experts across all non-production environments. This extended window helps organizations align testing cycles, patch management, and upgrade planning with a dependable support cadence.
  • 10x5 technical support: Access dedicated technical assistance during standard business hours, designed to accelerate issue resolution in development, QA, and staging environments. The 10x5 coverage ensures your team can reach professionals who understand MOVEit configurations, integrations, and testing workflows when you need them most.
  • Phone support included: Direct phone access to experienced MOVEit engineers means faster diagnostics, real-time guidance, and the ability to escalate complex problems. This component reduces downtime during critical test cycles and helps maintain momentum through tight delivery deadlines.
  • Non-Production (Non Prod) focus: Specifically tailored for testing, development, and staging instances, this plan protects non-production MOVEit deployments from instability and misconfigurations. It enables reliable test results, smoother validation, and safer experimentation without impacting production workloads.
  • Investment protection and reliability: By combining expert guidance, proactive problem prevention, and timely responses, the Standard plan helps you maximize the return on your MOVEit investment. Expect enhanced reliability, quicker problem resolution, and recommended best practices that keep your environments aligned with security and compliance standards.

Technical Details of Progress MOVEit Support Standard - 2 Year - Service a Non Prod

  • Service Type: Standard MOVEit Support
  • Contract Duration: 2 Years
  • Coverage Model: 10x5 technical support (business hours)
  • Communication Channel: Phone support included
  • Environment Coverage: Non-Production (Non Prod) MOVEit deployments
  • Key Benefits: Protects your investment, increases reliability, and delivers timely results
  • Activation and Onboarding: Access to dedicated account management and onboarding resources upon contract activation
  • Incident Response Focus: Rapid triage and escalation for non-production incidents to minimize test-cycle downtime

How to install Progress MOVEit Support Standard

Activating Progress MOVEit Support Standard is designed to be straightforward and fast, so your non-production environments can start benefiting from covered support as soon as possible. The activation process typically follows these steps:

  • Confirm purchase and associate with your MOVEit deployment: Ensure the service is linked to the correct non-production MOVEit environment or environments, and that your account details are ready for onboarding.
  • Provide product identifiers: Supply relevant identifiers (such as UPC or SKU) if required by the vendor to attach the service to your specific MOVEit instance(s).
  • Designate primary contacts: Share the names, roles, and contact information for the individuals who will receive support requests and escalations.
  • Schedule activation with the support team: Your Progress MOVEit account manager will coordinate activation, confirm coverage windows, and share onboarding materials.
  • Access support channels and documentation: Receive instructions for initiating incidents, contacting the phone line during 10x5 hours, and using any self-service portals or knowledge bases.
  • Provide environment details: Communicate the scope of non-production environments (development, QA, staging), MOVEit versions, and any integration points to ensure accurate guidance from the outset.
  • Begin proactive collaboration: Expect best-practice recommendations, maintenance guidance, and a readiness plan that helps you keep non-prod instances aligned with security updates and testing schedules.

Frequently asked questions

  • What is included in the Progress MOVEit Support Standard - 2 Year - Service a Non Prod package? The package includes a two-year service window, 10x5 technical support, and phone support specifically for non-production MOVEit environments, aimed at protecting your investment and improving reliability.
  • What does Non Prod mean in this context? Non Production (Non Prod) refers to testing, development, and staging MOVEit environments that are not used to run live production workflows but still require official support, maintenance, and guidance to ensure stability and accuracy during testing cycles.
  • What are the support hours for 10x5 technical support? 10x5 typically indicates technical support during standard business hours on weekdays. Exact times may be defined in your contract and onboarding materials.
  • Is phone support included? Yes, phone support is included to provide direct access to MOVEit experts for quicker diagnostics and guidance during non-production testing and development activities.
  • Can this service be used with production MOVEit environments? This package is designed for non-production environments. For production coverage or a combined production/non-prod arrangement, contact your sales or account management team to discuss appropriate options or an alternative service tier.
  • How does activation impact testing schedules? Activation creates a predictable support window for your non-prod MOVEit deployments, helping you align testing milestones with availability of expert assistance for configuration reviews, patch planning, and incident resolution.
  • What happens if I need urgent help outside 10x5 hours? The Standard plan emphasizes 10x5 hours; for urgent or after-hours needs, consult your account manager about escalation paths or available add-ons that may extend coverage beyond standard hours.

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