Progress MOVEit Support Standard - 2 Year Service

Unlock flawless MOVEit operations with Progress MOVEit Support Standard, a comprehensive 2-year service contract designed for enterprise-grade reliability. This offering blends robust technical service with enhanced usability, delivering proactive maintenance, rapid issue resolution, and seamless API integration support through the API Mod H/a module. With Phone Support included, you gain direct access to MOVEit-certified experts who can triage, diagnose, and resolve problems faster, minimizing downtime and ensuring your MOVEit environment remains secure, compliant, and performing at peak efficiency. Built for organizations that depend on secure file transfers and automated workflows, this 2-year service is crafted to maximize uptime, deliver precise maintenance outcomes, and provide predictable budgeting for ongoing MOVEit care.

• Unparalleled technical support and maintenance — Experience enterprise-grade assistance with proactive maintenance, timely bug fixes, and guidance from MOVEit specialists. The service is designed to keep your MOVEit deployment current, secure, and aligned with best practices, reducing risk and downtime while improving overall reliability. With a focus on efficiency, you’ll receive streamlined handling of incidents, targeted recommendations, and durable resolutions that stand up to your busiest operations. The combination of expert engineering, structured service levels, and ongoing monitoring helps ensure your transfer workflows remain stable and productive over the full 2-year term.
• API Mod H/a module support for seamless integrations — The inclusion of API Mod H/a support ensures your MOVEit automation and integrations stay aligned with evolving business needs. This feature provides hands-on assistance for API customization, integration testing, and secure deployment of automated processes. Whether you’re orchestrating large-scale transfers, scheduling batch jobs, or integrating MOVEit with other enterprise systems, you’ll benefit from specialist guidance, compatibility checks, and validated configurations that reduce risk and accelerate time-to-value.
• 2-year service duration for stability and predictability — A two-year horizon offers long-term stability for your MOVEit environment, enabling consistent maintenance windows, regular health checks, and ongoing optimization without the disruption of mid-term renewals. This extended coverage supports regulatory compliance, performance benchmarking, and strategic planning, so you can budget confidently while continuously refining security, throughput, and reliability across all MOVEit instances.
• Added usability to simplify administration — Beyond technical coverage, the service emphasizes ease of use for administrators. A streamlined support workflow, centralized case tracking, and clear escalation paths reduce the effort required to manage MOVEit issues. Enhanced usability features help teams adopt recommended configurations quickly, implement security patches with confidence, and maintain clear documentation for audits and governance—saving time and reducing complexity in daily operations.
• Phone Support included for rapid problem resolution — Immediate access to qualified professionals through phone support helps accelerate issue triage and resolution. This tangible benefit minimizes reaction time during critical incidents, providing a direct line to experienced engineers who understand MOVEit environments and can guide your team toward swift, effective fixes. The presence of phone support adds a personal, hands-on dimension to the service, complementing digital channels and ensuring you’re never far from expert assistance when it matters most.

Technical Details of Progress MOVEit Support Standard - 2 Year Service

Technical specifications are not provided in this listing. For complete details including UPC/SKU, coverage terms, response times, geographic availability, and any device or software prerequisites associated with this plan, please contact your Progress MOVEit account representative. This section is intended to convey that the offering focuses on comprehensive, long-term support coverage with an emphasis on maintenance efficiency, usability enhancements, and direct access to Phone Support, rather than on standalone software features. If you need exact specification data, your account manager can supply the official specification sheet and relevant identifiers tied to your organization’s procurement process.

How to install Progress MOVEit Support Standard - 2 Year Service

• Confirm eligibility and scope — Verify that your MOVEit deployment aligns with the Support Standard offering and identify the specific environments, modules (including the API Mod H/a area), and regions covered under this 2-year contract.
• Engage your account manager — Initiate activation through your Progress MOVEit contact. Your account manager will outline service terms, renewal dates, and onboarding milestones tailored to your environment.
• Access the onboarding portal — Once activated, log in to the customer portal to view service terms, case submission channels, and the dedicated support contact line. This portal becomes the centralized hub for monitoring service health and submitting requests.
• Schedule onboarding and knowledge transfer — Arrange an onboarding session with a MOVEit engineer or your designated support specialist to review the API Mod H/a configuration, security settings, and preferred incident handling procedures. Gather any required credentials and environment details to accelerate a smooth start.
• Begin using the service and monitor outcomes — Start engaging with the service, leveraging phone support for urgent issues and the API Mod H/a guidance for integrations. Track performance, success metrics, and feedback to continuously optimize the MOVEit deployment while ensuring ongoing compliance and efficiency over the 2-year period.

Frequently asked questions

Q: What does Progress MOVEit Support Standard - 2 Year Service include?

A: The offering includes technical service and maintenance designed to maximize efficiency, usability enhancements, and a dedicated Phone Support feature to help resolve problems quickly. The 2-year term provides long-term coverage and predictable support for MOVEit environments, including API Mod H/a integration assistance where applicable.

Q: Is installation required for this service?

A: This is a service contract rather than a software installation. Activation and onboarding are arranged through your account manager, and you will gain access to support channels, onboarding sessions, and ongoing maintenance under the 2-year term.

Q: Does this plan include phone support?

A: Yes. Phone Support is included as part of the Progress MOVEit Support Standard package, enabling direct access to MOVEit-certified engineers for rapid issue triage and resolution.

Q: Can I customize or upgrade the terms during the service period?

A: Customization and term adjustments are subject to negotiations with your account manager. The 2-year framework is designed to provide stability and predictable budgeting, while enabling targeted enhancements such as API Mod H/a support based on your evolving needs.

Q: Is the service region-specific or global?

A: Availability depends on your organization’s licensing and regional support arrangements. The account representative can confirm geographic coverage and any region-based constraints tied to the MOVEit Support Standard plan.

Q: Does the service cover software updates and security patches?

A: The service emphasizes maintenance efficiency and ongoing support, which typically include guidance and assistance with updates and patches as part of the technical service offering. Specific update rights and patch management responsibilities can be clarified with your account manager during onboarding.