Progress MOVEit Support Standard - 2 Year

Progress MOVEit Support Standard is a comprehensive, long-term service plan designed to maximize uptime, security, and productivity for MOVEit deployments. This 2-year program combines proactive maintenance, rapid issue resolution, and a predictable cost model to help IT teams plan budgets and minimize disruption. With included phone support and a guaranteed response time, you gain peace of mind knowing experts are ready to assist when complex data-transfer workflows encounter snags. By partnering with Progress, you can sustain optimum performance, adhere to security best practices, and unlock timely results that keep business processes running smoothly.

• Predictable total cost of ownership over a full 2-year term, simplifying budgeting and financial planning for your MOVEit environment.
• Phone support included with a guaranteed 1-hour response time, delivering rapid assistance for critical incidents and minimizing downtime.
• Proactive technical maintenance to keep your MOVEit system current, secure, and performing at peak efficiency.
• Dedicated support for MOVEit deployments to ensure reliability across essential workflows, data transfers, and automation.
• Service level designation T2 technical support, providing deeper expertise and faster escalation for complex technical scenarios.

Technical Details of Progress MOVEit Support Standard - 2 Year - Service T2 Bdl Np

This section highlights the core technical characteristics of the MOVEit Support Standard offering. activation duration, response commitments, and the scope of service are designed to deliver consistent, high-quality assistance for MOVEit customers. The plan emphasizes reliability, security-minded maintenance, and access to skilled technicians who can troubleshoot intricate MOVEit configurations and integrations in a timely manner.

• Contract duration: 2 years of coverage from activation, providing long-range planning and steady support coverage.
• Response time: 1-hour phone support response for critical incidents, enabling rapid triage and faster path to resolution.
• Support scope: Technical assistance for Progress MOVEit products and related infrastructure as defined in the service agreement.
• Delivery model: Remote assistance with potential on-site engagement as required and available by region and contract terms.
• Service level: T2 technical support, focused on in-depth troubleshooting, faster escalation, and closer engineering collaboration when needed.

In addition to the core commitments, the service typically includes access to software updates, security advisories, and ongoing guidance on best practices for MOVEit administration. The exact inclusions, response commitments, and escalation paths are defined in your service agreement with Progress MOVEit, and may be tailored to your specific environment and regulatory requirements.

How to Install Progress MOVEit Support Standard - 2 Year

Activating Progress MOVEit Support Standard begins with aligning your contract details and identifying the MOVEit deployment that will receive ongoing support. The installation process for the service is designed to be straightforward, ensuring your team can begin benefiting from coverage quickly while preserving existing configurations and workflows.

• Review contract activation requirements and confirm eligibility for MOVEit Support Standard under your organization’s license and deployment.
• Coordinate with your Progress account manager to activate the 2-year service term and assign the appropriate service level and regional coverage.
• Provide necessary identifiers (license or contract numbers) to enable seamless onboarding and accurate tracking of incident performance and reporting.
• Schedule an onboarding session with the Progress technical team to review your MOVEit environment, current maintenance practices, and security baseline expectations.
• Implement any recommended changes identified during onboarding, and establish preferred communication channels and escalation routes for ongoing support.

Frequently asked questions

• Q: What does Progress MOVEit Support Standard cover? A: It provides a 2-year technical support plan, including phone support with a 1-hour response time, proactive maintenance, and guidance to keep your MOVEit deployment secure and productive as defined in the service agreement.
• Q: How long is the service term? A: The service is active for 2 years from the activation date, offering long-term coverage and budgeting stability.
• Q: Is phone support included? A: Yes. Phone support is included and carries a guaranteed 1-hour response time for critical issues to minimize downtime.
• Q: What is the difference between T2 and other support levels? A: T2 denotes a higher level of technical expertise and faster escalation for complex MOVEit scenarios, providing deeper troubleshooting and collaboration with engineering teams when needed.
• Q: How do I activate the service? A: Activation requires coordination with your Progress account manager, provision of contract or license identifiers, and scheduling of an onboarding session to align on deliverables and reporting.
• Q: Can this service cover regional deployments and on-site support? A: Remote assistance is the standard mode of delivery, with on-site engagements possible where regional policies and the service agreement permit.