Progress MOVEit Support Standard - 3 Year - Service

The Progress MOVEit Support Standard - 3 Year Service is an invaluable asset for organizations dedicated to optimizing their file transfer processes, ensuring both security and efficiency. This service guarantees that your investment is safeguarded while simultaneously enhancing the reliability of your operations. With expert assistance at your fingertips, you can focus on what truly matters—growing your business. The MOVEit Support Standard provides your organization with peace of mind, knowing that your file transfer automation and security needs are in expert hands.

• Extended Support Duration: Enjoy a comprehensive 3-year service period, allowing you to concentrate on your core business operations without the stress of file transfer concerns.
• 10 x 5 Phone Support: Gain access to dedicated phone support during business hours. This ensures expert assistance is available whenever you need it to resolve technical issues or inquiries.
• Technical Expertise: Leverage the knowledge of specialists well-versed in MOVEit technologies, guaranteeing accurate and effective solutions to any challenges you may encounter.
• Investment Protection: The MOVEit Support Standard is designed to protect your investment by ensuring the reliability and performance of your file transfer operations, effectively minimizing potential downtime and losses.
• Increased Reliability: By engaging the MOVEit Support service, you will enhance the reliability of your file transfers, leading to greater satisfaction among clients and stakeholders alike.

Technical Details of the Product

• Service Type: MOVEit Support Standard
• Service Duration: 3 Years
• Support Hours: 10 x 5
• Coverage: North America, Europe, and Asia-Pacific regions
• Support Channels: Phone, Online, and Email Support available
• Response Time: Prompt assistance during business hours
• Product Compatibility: Fully compatible with all versions of Progress MOVEit products

How to Install

1. Purchase the Progress MOVEit Support Standard - 3 Year Service through an authorized vendor or directly from Progress.
2. Once your purchase is confirmed, you will receive a welcome email containing your support contract details.
3. For immediate assistance, contact the support team using the provided phone number or email address.
4. Keep your product serial number and account information handy to expedite the setup process.
5. Review the included documentation for any additional resources or tools available with your support service.

Frequently Asked Questions

• Q1: What does the MOVEit Support Standard include?
  A1: The MOVEit Support Standard includes 3 years of technical support, phone assistance during business hours, and access to expert resources tailored to your specific MOVEit product needs.
• Q2: Can I upgrade my support plan later?
  A2: Yes, you can upgrade your support plan at any time. Contact your Progress account manager or the support team for more information on available options.
• Q3: Is there a limit to the number of support cases I can open?
  A3: No, there is no limit to the number of support cases you can open during your service period. We encourage you to contact us anytime you need assistance.
• Q4: What if I need support outside of the 10 x 5 hours?
  A4: For support outside of the standard hours, you may need to consider additional support packages or premium options available from Progress.
• Q5: How do I renew my support service after three years?
  A5: You will receive notifications prior to the expiration of your service. You can renew your support service through your Progress account manager or directly via the Progress website.