Progress MOVEit Support Standard - 3 Year - Service

The Progress MOVEit Support Standard - 3 Year - Service offers a reliable solution for businesses looking to ensure smooth operations and prompt resolution of technical issues. With a commitment to excellence, this service is designed to keep your MOVEit environment running seamlessly, enabling you to focus on your core activities without the stress of unexpected downtime.

• Comprehensive Technical Support: Gain access to a dedicated team of experts ready to assist you with any technical concerns related to your MOVEit implementation, ensuring that your operations remain uninterrupted.
• 10 x 5 Phone Support: Enjoy dependable phone support during business hours, providing you with quick and efficient resolutions to any issues you may encounter, giving you peace of mind.
• Extended 3-Year Service Duration: With a three-year service plan, you can benefit from long-term support and assistance, ensuring maximum productivity and timely results throughout the duration of the contract.
• Peace of Mind: The MOVEit Support Standard guarantees that you have a safety net in place for all your technical support needs, allowing you to focus on your business without worrying about technical hurdles.
• Proactive Issue Resolution: The service includes proactive monitoring and troubleshooting to identify potential issues before they escalate, thus minimizing downtime and maximizing efficiency.

Technical Details of the Product

- Service Type: Technical Support
- Duration: 3 Years
- Support Hours: 10 x 5 (Monday to Friday)
- Access: Phone support
- Target Customers: Businesses utilizing Progress MOVEit for secure file transfer

How to Install

To utilize the Progress MOVEit Support Standard, follow these simple steps:

1. Purchase the Progress MOVEit Support Standard service through an authorized vendor or directly from Progress.
2. Once purchased, you will receive a confirmation email with your support plan details and contact information for the support team.
3. Familiarize yourself with the support resources available, including any online documentation or user guides provided in your welcome package.
4. In case of any technical issues, contact the support team using the phone number provided in your confirmation email during the 10 x 5 support hours.
5. Keep track of all support interactions for future reference and to ensure streamlined communication in case of recurring issues.

Frequently Asked Questions

Q1: What type of issues can the MOVEit Support Standard assist with?
A1: The MOVEit Support Standard can assist with a wide range of technical issues including installation, configuration, troubleshooting, and performance optimization related to the MOVEit software.

Q2: Is this support available outside regular business hours?
A2: The MOVEit Support Standard offers support during regular business hours (10 x 5). For after-hours support, consider upgrading to a more comprehensive service plan.

Q3: How can I contact support?
A3: You can contact the support team by calling the phone number provided in your confirmation email. Make sure to have your service details handy for a quicker resolution.

Q4: Can I renew my support service after three years?
A4: Yes, you can renew your MOVEit Support Standard service upon expiration to ensure continued coverage and support for your MOVEit environment.

Q5: What happens if I experience a critical issue outside of support hours?
A5: For critical issues that occur outside of support hours, it is advisable to have a contingency plan in place, such as a designated IT personnel who can assist until support resumes.