Progress MOVEit Support Standard - 3 Year - Service

The Progress MOVEit Support Standard - 3 Year - Service is designed to provide you with comprehensive technical support to ensure smooth operations and uninterrupted workflow for your MOVEit software. With this service, you can have complete confidence in your results, knowing that expert assistance is just a phone call away. This 3-year support package is tailored to meet the needs of businesses that rely on MOVEit for secure file transfer and automation, giving you peace of mind for the long-term.

• 10 x 5 Technical Support: Enjoy phone support from expert technicians for 10 hours a day, five days a week. This ensures you have access to help when you need it, without compromising efficiency or productivity.
• Peace of Mind: The Progress MOVEit Support Standard offers you the confidence that any technical issues will be addressed promptly, minimizing downtime and ensuring your file transfer operations run smoothly.
• Comprehensive Service Duration: With a service duration of 3 years, this package provides maximum dependability, allowing for long-term planning and budgeting without the worry of needing to renew support frequently.
• Dependable Efficiency: The technical support service is designed to ensure that your MOVEit software operates at optimal efficiency, helping to maintain the security and integrity of your data transfers.
• Expert Assistance: Access to trained professionals who are familiar with MOVEit’s functionalities ensures that you can resolve issues quickly and effectively, allowing you to focus on your core business activities.

Technical Details of the Product

• Service Type: Technical Support
• Support Hours: 10 hours per day, 5 days a week
• Service Duration: 3 years
• Support Method: Phone support

How to Install

To take advantage of the Progress MOVEit Support Standard, simply follow these steps:

1. Purchase the Progress MOVEit Support Standard - 3 Year - Service.
2. Contact the support activation team provided in your purchase confirmation email.
3. Follow the instructions provided to set up your account for support access.
4. Once your account is activated, you can reach out to the support team via the designated phone number during support hours.

Frequently Asked Questions

• What is included in the 3-Year Support Package?
  The package includes 10 x 5 phone technical support for the duration of three years, ensuring you have access to expert help whenever it's needed.
• How quickly can I expect a response to my support inquiry?
  Our trained technicians strive to respond to inquiries as promptly as possible. Typical response times may vary depending on the volume of requests but are generally swift.
• Can I upgrade my support package at any time?
  Yes, you can contact the support team to discuss upgrading your support package to meet your evolving business needs.
• Is the support available on weekends and holidays?
  The standard package covers support during weekdays, but additional options for weekend or holiday support may be available upon request.
• What if I encounter issues outside of support hours?
  You can leave a message or email support, and our team will get back to you during the next support window.