Progress MOVEit Support Standard - 3 Year - Service

The Progress MOVEit Support Standard - 3 Year - Service is designed to provide exceptional technical support for your MOVEit software, ensuring that your investment is protected and your operations run smoothly. This comprehensive support service not only enhances the reliability of your MOVEit solution but also adds significant value to your organization. With a service duration of three years, you can count on timely assistance that allows your business to achieve maximum productivity with peace of mind.

• Comprehensive Technical Support: Enjoy access to expert assistance when you need it the most, ensuring that any technical issues are resolved quickly and efficiently.
• Increased Reliability: Enhance the reliability of your MOVEit environment, ensuring that your file transfer operations remain uninterrupted and secure.
• Peace of Mind: With dedicated phone support available, you can operate with confidence knowing that help is just a call away, minimizing downtime and disruptions.
• Value Addition: Protect your investment by utilizing a support service that not only addresses current issues but also helps you optimize and maximize the effectiveness of your MOVEit software.
• Proactive Maintenance: Benefit from proactive support that anticipates potential problems, helping you maintain seamless operations over the course of the three-year service period.

Technical Details of Progress MOVEit Support Standard

• Service Duration: 3 Years
• Support Hours: 10 x 5, providing support during standard business hours
• Service Type: Technical Support
• Accessibility: Phone support for immediate assistance
• Target Audience: Organizations utilizing MOVEit for secure file transfer solutions

How to Install Progress MOVEit Support Standard

To activate your Progress MOVEit Support Standard service, follow these steps:

1. Purchase the Progress MOVEit Support Standard package through an authorized reseller.
2. Upon purchase, you will receive a confirmation email with your service activation details.
3. Log in to your MOVEit account and navigate to the support section.
4. Enter the provided activation code in the designated area to activate your support service.
5. Once activated, you can access phone support and other features included in your service package.

Frequently Asked Questions

Q: What is included in the Progress MOVEit Support Standard service?

A: The service includes comprehensive technical support, phone support during business hours, proactive maintenance, and resources to help you maximize your MOVEit investment.

Q: How do I contact support if I need help?

A: You can reach out to our dedicated support team via the phone number provided in your activation email. Our support team is available during standard business hours.

Q: Is the support service renewable after three years?

A: Yes, you can renew the Progress MOVEit Support Standard service after the three-year period by purchasing an additional service package through your reseller.

Q: Can I upgrade my support service level?

A: Yes, you have the option to upgrade to a higher level of support service based on your organization’s needs. Please contact your reseller for more details on available options.

Q: What should I do if I encounter an issue outside of support hours?

A: For urgent issues outside of support hours, we recommend consulting the MOVEit knowledge base or community forums for troubleshooting advice until support is available.