Progress MOVEit Support Standard - 3 Year - Service - 10 x 5 - Technical

Progress MOVEit is a leading secure managed file transfer (MFT) solution trusted by enterprises to safeguard, automate, and monitor critical file transfers across complex IT environments. The Progress MOVEit Support Standard - 3 Year - Service - 10 x 5 - Technical is engineered for organizations that depend on steady, dependable support to minimize downtime, mitigate risk, and accelerate issue resolution. With a full three-year service commitment, you gain a reliable partner who understands MOVEit architecture, deployment patterns, and security considerations. This plan emphasizes accessible, professional assistance via phone during business hours, paired with proactive guidance to keep your MOVEit environment compliant, up-to-date, and performing at peak efficiency. Whether you operate in finance, healthcare, manufacturing, or technology, this service is designed to align with your operational timelines and business goals, providing peace of mind as your MOVEit ecosystem grows and evolves.

• Extended 3-year coverage with dedicated MOVEit specialists ensures long-term reliability across your deployment. The plan is designed to provide continuity, minimizing the risk of support gaps and enabling you to forecast budgets with confidence. Expect consistent access to skilled engineers who understand MOVEit configurations, integrations, and security controls, from initial deployment through major upgrades and routine maintenance.
• 10 x 5 phone and technical support during standard business hours, delivering dependable assistance when you need it most. This coverage typically includes direct phone access and technical guidance from qualified professionals who can help you triage incidents, validate configurations, and implement best practices. While extended or 24/7 support options may be available separately, the core offering focuses on reliable weekday support to keep critical transfers flowing smoothly.
• Proactive updates and security guidance to safeguard MOVEit implementations. The service includes timely access to security advisories, patch notifications, and upgrade recommendations, helping you stay ahead of vulnerabilities and maintain compliance with industry standards. By evaluating changes in your environment and advising on safe upgrade paths, the program reduces the risk of disruption during maintenance cycles.
• Priority assistance and escalation with clearly defined escalation paths. Critical issues receive faster attention through tiered support with structured response workflows, enabling rapid triage, root-cause analysis, and coordinated remediation. This focus on priority handling minimizes downtime and accelerates time-to-resolution for high-impact incidents that affect production data flows.
• Certified MOVEit expertise from Progress specialists, offering guidance on configuration, integration, and optimization. Leverage best practices for secure authentication, access control, workflow automation, and auditing to maximize performance, reliability, and compliance. The team can assist with complex scenarios such as cloud-based deployments, hybrid environments, and multi-tenant configurations, ensuring consistency across your MOVEit footprint.

Technical Details of Progress MOVEit Support Standard - 3 Year - Service - 10 x 5 - Technical

• Service Type: Standard technical support plan for Progress MOVEit products and related components.
• Duration: 3 years from activation, with renewal options and ongoing access to updates and advisories during the term.
• Delivery Channels: Phone support during business hours, plus access to email and a customer support portal for case submission and status tracking (where available).
• Response Times: Defined targets for issue acknowledgment and escalation based on severity, designed to prioritize critical system outages and high-impact failures while providing predictable guidance for routine inquiries.
• Coverage Scope: Applies to Progress MOVEit Standard deployments, including core MFT functionality, security configurations, and integration touchpoints within supported environments.
• Security and Compliance: Access to security advisories, recommended patches, and best practices to maintain secure transfers and regulatory alignment.
• Updates and Upgrades: Eligibility for product updates and maintenance advisories to help you stay current with MOVEit features and security enhancements.
• Escalation and Support Levels: Structured escalation to senior engineers and cross-functional specialists as needed to resolve complex issues.

How to Install Progress MOVEit Support Standard - 3 Year - Service

• Confirm eligibility and collect product details: Gather your MOVEit product version, deployment details (on-premises, cloud, or hybrid), and any order or contract identifiers associated with the 3-year service plan.
• Prepare account credentials: Ensure you have the customer account information and administrator credentials needed to activate the support entitlement and access the support portal or ticketing system.
• Activate the service: Contact Progress MOVEit support to activate the 3-year coverage. Provide the required order numbers, SKU/UPC references, and environment details to enable proper assignment of the service to your deployment.
• Validate access and visibility: After activation, verify that you can reach the support channels (phone, portal, or email) and confirm that your MOVEit environment is associated with the service entitlement for streamlined issue handling.
• Establish a maintenance plan: Work with your assigned MOVEit specialist to establish a maintenance calendar, including routine health checks, upgrade planning, and security review sessions to maximize the value of the 3-year program.

Frequently asked questions

Here are common questions about the Progress MOVEit Support Standard - 3 Year - Service - 10 x 5 - Technical, with concise answers to help you decide if this plan fits your MOVEit strategy.

• What does the 3-year coverage include? The plan provides ongoing technical support, access to MOVEit specialists, priority assistance for critical issues, and advisories for security and upgrades throughout the term. It focuses on ensuring reliability, performance, and compliance for your MOVEit deployments.
• What are the available support hours? Standard business hours coverage is included, with phone and technical support during those times. Details can vary by region and contract, and options for extended coverage may be available as add-ons.
• Are software updates included? Yes, eligible updates and maintenance advisories are included to help you stay current with MOVEit features and security improvements during the service term.
• What environments does this cover? The service covers MOVEit Standard deployments in supported environments, including on-premises, cloud, and hybrid configurations, subject to the terms of the contract.
• How is response time managed? Response targets are defined by issue severity, with faster escalation for critical outages. Your assigned MOVEit specialists work to triage, diagnose, and remediate issues efficiently, keeping you informed throughout the process.
• How do I renew or extend the service? Renewal options are available to maintain continuity beyond the initial 3-year term. Your account representative can guide renewal timelines, pricing, and any updated terms or coverage options.