Progress MOVEit Support Standard - 3 Year Service H/a Disaster Recov

Elevate your MOVEit environment with the reliability and peace of mind that come from Progress MOVEit Support Standard. This 3-year service plan is engineered for organizations that depend on secure file transfers, compliant operations, and uninterrupted business continuity. It combines proactive care, rapid issue resolution, and disaster recovery readiness to keep MOVEit running at peak performance. With 10 x 5 technical coverage and phone support included, you gain access to seasoned MOVEit experts who understand the intricacies of your deployment—from administration and security hardening to upgrade planning and operational optimization. If you’re seeking dependable, long-term support that minimizes downtime and accelerates problem resolution, this plan is thoughtfully designed to meet those demands across the lifecycle of your MOVEit investment.

• Long-term coverage for stability: A 3-year service duration creates a stable support relationship that aligns with MOVEit deployment cycles, major updates, and regulatory milestones. This extended timeframe reduces renewal friction, simplifies budgeting, and ensures continuity for IT governance, security posture, and compliance reporting. With steady access to expert guidance, your team can plan upgrades, optimize configurations, and implement changes with confidence, knowing that professional support is readily available when you need it most.
• 10 x 5 technical support: The plan provides robust technical assistance during core business hours across primary time zones, delivering timely advice on configuration, performance tuning, and issue remediation. With 10 hours per weekday available, your MOVEit administrators can consult with seasoned engineers to resolve complex scenarios, validate integrations, and confirm best practices during peak project phases. This coverage supports global operations and helps minimize operational risk during migrations and routine maintenance.
• Phone support included: Direct, phone-based access to MOVEit specialists accelerates critical incident resolution and streamlines escalation. Real-time collaboration with experts who understand MOVEit security, transfer workflows, and ecosystem integrations helps reduce downtime and accelerates root-cause analysis. The phone channel complements digital support methods, offering rapid escalation paths for urgent cases and ensuring your most time-sensitive issues are addressed promptly.
• Disaster recovery readiness: This service emphasizes disaster recovery planning and readiness, supplying guidance, playbooks, and best practices to minimize data loss and downtime. You’ll benefit from documented recovery procedures, backup strategy recommendations, and verification techniques that align with regulatory expectations. With DR-focused support as part of the package, your organization gains confidence in resilience, testing plans, and the ability to recover swiftly from ransomware events, outages, or infrastructure disruptions.
• MOVEit expertise and proactive care: Choose a dedicated MOVEit support team that brings deep domain knowledge across deployment architectures, security configurations, and performance optimization. Expect proactive recommendations on patch cadence, hardening, and capacity planning, plus guidance on upgrades and feature adoption. The result is a more secure, efficient MOVEit environment that evolves with your business, empowering your teams to work faster and more securely while preserving operational continuity.

Technical Details of Progress MOVEit Support Standard - 3 Year - Service H/a Disaster Recov

Technical details and service attributes for this plan reflect standard features commonly documented in MOVEit and Synnex catalogs. Please note that exact specifications may vary by region or contract, but the following items illustrate the core elements included with the 3-year MOVEit Support Standard offering:

• Service duration: 3 years of coverage from activation, designed to support MOVEit lifecycle activities including implementation, upgrades, and ongoing administration.
• Coverage window: 10 x 5 business hours of technical support, providing access to expertise during the core workday for essential incident handling, configuration guidance, and operational reviews.
• Contact methods: Included phone support, complemented by access to the MOVEit support portal and standard email channels as defined in the service agreement.
• Response targets: Incident response and resolution targets are defined in the service terms, ensuring escalation to MOVEit specialists and timely guidance aligned with incident severity and business impact.
• Disaster recovery assistance: DR planning guidance, recovery objectives alignment, backup verification recommendations, and readiness reviews are part of the service to help you prepare for and recover from disruptive events.

How to install Progress MOVEit Support Standard - 3 Year - Service H/a Disaster Recov

Because this is a service contract rather than software installation, "installation" refers to activating and onboarding the support plan within your MOVEit environment. Follow these steps to get started and maximize the value of your 3-year service:

• Step 1 – Activate the service: After purchase, receive a service activation notice. Submit required details about your MOVEit version, deployment topology, and primary contact(s) for support. Activation formally enrolls your organization into the Standard plan and schedules initial onboarding tasks.
• Step 2 – Assign a primary contact: A dedicated account manager and a primary MOVEit technical contact will be assigned. Establish escalation paths, severity definitions, and preferred communication channels to ensure rapid coordination during incidents or planned changes.
• Step 3 – Schedule onboarding and kickoff: Plan a kickoff call to review your environment, DR objectives, backup windows, security requirements, and integration points with other enterprise systems. Align on expected response times and reporting cadence to support governance and audits.
• Step 4 – Benchmark and configure: Provide access to relevant MOVEit environments for health checks, configuration validation, and security posture assessment. Implement recommended hardening, monitoring, and alerting strategies as advised by the MOVEit experts.
• Step 5 – Begin ongoing support: Start your 3-year engagement with regular health reviews, patch guidance, upgrade planning, and proactive optimization. Maintain adherence to DR and backup procedures, while benefiting from expert guidance on capacity planning and operational efficiencies.

Frequently asked questions

• Q: What does Progress MOVEit Support Standard include?
  A: The plan delivers a comprehensive 3-year service with 10 x 5 technical support, included phone support, and disaster recovery readiness guidance. It’s designed to provide consistent, reliable help for MOVEit deployments, with escalation pathways to seasoned MOVEit engineers for urgent incidents, configuration questions, and upgrade planning.
• Q: How do I contact MOVEit support?
  A: Support is available by phone as part of the plan, with additional access through the designated MOVEit support portal and email channels per the service agreement. The exact contact methods and hours are defined in your contract and onboarding materials to ensure clear, efficient communication for your environment.
• Q: Is this plan suitable for enterprise MOVEit implementations?
  A: Yes. MOVEit Support Standard is designed for organizations seeking stable, long-term service coverage with dedicated expertise, structured escalation, and DR guidance to sustain large and complex MOVEit deployments over multiple years.
• Q: Does it include disaster recovery testing?
  A: The plan provides DR planning guidance, objectives alignment, and readiness reviews. Practical DR testing may be scheduled and documented according to your service terms, ensuring your team can verify recovery processes and restore capabilities when needed.
• Q: How long does activation take?
  A: Activation timelines vary based on contract terms, onboarding readiness, and current support queues. Your account manager will share a clear timeline during onboarding, along with scheduled kickoff dates and initial deliverables.