Progress MOVEit Support Standard - 3 Year - Service

Unlock maximum uptime and value for your Progress MOVEit deployment with the MOVEit Support Standard 3-Year Service. This comprehensive service package is designed to protect your MOVEit investment, increase reliability, and ensure your environment remains secure, compliant, and productive. With 24x7 access to expert support and a guaranteed 1-hour response time, you gain fast, reliable assistance whenever you need it most. The three-year duration provides long-term coverage and predictable budgeting, helping your organization plan maintenance, upgrades, and risk mitigation without disruptions. This service is crafted to deliver proactive protection for your MOVEit ecosystem, ensuring that your critical data moves securely and efficiently, every day of the year.

• 24x7 protection with a guaranteed 1-hour response time ensures critical MOVEit issues are addressed rapidly, minimizing downtime and keeping your data workflows flowing smoothly around the clock. You gain access to expert guidance and rapid incident handling regardless of time or day.
• Three-year coverage provides long-term stability and predictable budgeting, enabling strategic planning for upgrades, maintenance cycles, and security improvements. With extended protection, you can align MOVEit governance with your enterprise goals without yearly renegotiations.
• Phone support included means you can reach skilled MOVEit specialists by phone for real-time assistance, fast issue clarification, and immediate escalation when needed. This direct line reduces wait times and accelerates problem resolution for mission-critical environments.
• Investment protection and reliability helps safeguard your MOVEit deployment from unexpected incidents, with proactive guidance to maintain performance, compliance, and security posture. The service is designed to preserve system integrity while fostering steady operational throughput.
• Value-driven service that scales with your needs supports growth across your MOVEit landscape, providing flexible support coverage for expanding data transfer workflows, additional endpoints, and evolving security requirements as your business evolves.

Technical Details of Progress MOVEit Support Standard - 3 Year - Service

• Service Type: Standard
• Coverage: 3 Years
• Response Time: 1 hour (priority response via phone support)
• Availability: 24 x 7 on-call support for critical issues
• Support Channels: Phone Support included
• Primary Focus: Protect MOVEit investment, improve reliability, and sustain performance and security
• Ideal For: Organizations seeking consistent, long-term protection for MOVEit deployments without ongoing renegotiation

How to install Progress MOVEit Support Standard - 3 Year - Service

Activation of the MOVEit Support Standard service is straightforward and designed to minimize disruption. Follow these steps to enroll and begin benefiting from full coverage immediately:

• Step 1: Confirm your order details, including the service type (Standard), term length (3 years), and MOVEit environment identifiers (licenses, SKUs, or product keys) to ensure proper entitlement.
• Step 2: Verify your MOVEit deployment and collect essential information such as system version, installed modules, and contact points for your escalation chain. This helps the onboarding team tailor the support plan to your setup.
• Step 3: Reach out to your Progress account manager or onboarding team to initiate activation. Provide your order number, company details, and preferred contact channels so the service can be activated without delay.
• Step 4: Configure your support profile in the Progress customer portal, including escalation contacts, preferred notification methods, and critical incident criteria. This ensures rapid routing of issues and accurate status updates.
• Step 5: Document the 24x7 phone support contact information and your service reference number in your incident logs. This makes it easy to initiate a call during an urgent event and track the resolution timeline.
• Step 6: Review the service terms, renewal dates, and any prerequisite security or compliance requirements. Align internal change management processes so that updates and maintenance align with your business calendar.

Frequently asked questions

• What does Progress MOVEit Support Standard - 3 Year - Service include? The service provides 24x7 on-call support with a guaranteed 1-hour response time, phone support, and a three-year coverage period designed to protect your MOVEit deployment, improve reliability, and support ongoing performance and security needs.
• What does "24x7 with 1-hour response" mean in practice? It means you have round-the-clock access to MOVEit experts, and a first response is guaranteed within one hour for eligible incidents, helping to minimize downtime and accelerate resolution, regardless of when an issue arises.
• Is phone support included in this plan? Yes. Phone support is included as part of the Standard service, providing direct access to MOVEit specialists for real-time guidance and rapid escalation when needed.
• How does this service protect my MOVEit investment? By delivering proactive protection, rapid issue resolution, and ongoing guidance to maintain security, compliance, and performance over a full three-year horizon, reducing risk and downtime.
• How do I activate or renew the service? Activation is completed through your Progress account manager or onboarding team. Renewal is managed as part of your existing contract terms, with reminders approaching the end of the 3-year term to ensure uninterrupted coverage.
• Who should consider the MOVEit Support Standard service? Organizations that rely on MOVEit for secure data transfers, require high availability, and want predictable budgeting with long-term protection and rapid incident response.