Progress MOVEit Support Standard - 3 Year Service Plan

Discover comprehensive protection for your MOVEit environments with Progress MOVEit Support Standard, a 3-year service plan designed to maximize uptime, security, and operational confidence. This offering delivers essential support resources, including direct phone assistance, enabling faster issue resolution and consistent results across both production workflows and non-production environments. Built for organizations that value reliability and predictable service, MOVEit Support Standard delivers a structured, IT-friendly approach to maintenance, problem-resolution, and ongoing optimization. With a clearly defined 3-year duration, you gain long-term coverage that aligns with budget cycles, upgrade schedules, and security remediation timelines, ensuring your MOVEit deployment remains dependable, compliant, and performant.

• Long-term coverage you can rely on. The 3-year service duration is designed to maximize dependability and ensure consistent, accurate results over time. This extended window gives you stable access to expert guidance, timely updates, and proactive problem management, reducing the risk of unexpected downtime and the costs associated with reactive support spikes. By committing to a multi-year plan, you simplify renewals and budgeting while maintaining continuous, professional MOVEit support that scales with your organization’s needs.
• Phone support included for rapid resolution. This plan includes direct phone-based support with MOVEit specialists who understand the platform inside and out. When an issue arises, you can reach a dedicated support line to initiate triage, receive actionable guidance, and expedite resolution. Live assistance helps shorten resolution times, minimize business disruption, and keep data transfers flowing smoothly across your MOVEit environment.
• Coverage for Production and Non-Production environments. MOVEit Support Standard is designed to support your entire lifecycle—from development and testing to production operations. With coverage that extends to non-production environments, your staging, QA, and development workflows stay aligned with production standards. This reduces the risk of environment drift, accelerates testing cycles, and ensures that configuration changes, upgrades, and new deployments are validated before going live.
• Updates, advisories, and best-practice guidance. In addition to troubleshooting, you gain access to timely software updates, security advisories, and best-practice recommendations that help you maintain compliance and optimize performance. The service is structured to keep your MOVEit implementation current with security patches and feature enhancements, empowering your team to take advantage of improvements without disrupting critical transfers.
• Peace of mind through predictable service and support. By combining a fixed multi-year term with expert guidance and responsive assistance, MOVEit Support Standard delivers reliable, predictable outcomes. You can plan maintenance windows with confidence, anticipate potential issues, and implement remediation steps with the backing of dedicated MOVEit specialists. The result is reduced risk, enhanced transfer reliability, and greater confidence in your MOVEit deployment’s ability to meet operational and compliance requirements.

Technical Details of Progress MOVEit Support Standard

Technical overview: Progress MOVEit Support Standard is a structured, enterprise-grade service offering that delivers sustained access to MOVEit expertise over a three-year period. It is designed to support both production workflows and non-production environments, ensuring consistent performance, security, and problem resolution across your MOVEit footprint. This section summarizes the core technical details that buyers typically review when evaluating service support options.

• Product name: Progress MOVEit Support Standard
• Service duration: 3 years
• Coverage scope: Production and Non-Production (Non Prod) MOVEit environments
• Support channel: Phone support included (direct access to MOVEit specialists)
• Includes: Access to standard support resources, troubleshooting assistance, issue escalation, and guidance on best practices
• Software updates and advisories: Receives applicable MOVEit updates and security advisories as part of the service
• Notes on identifiers: SKU/UPC details are not provided in this specification; refer to your procurement documentation for exact identifiers

How to install Progress MOVEit Support Standard

• 1. Verify eligibility and purchase details. Confirm that your MOVEit environment qualifies for the Standard Support plan and that the 3-year term aligns with your project timelines. Gather your MOVEit license information, account identifiers, and preferred contact details to streamline activation.
• 2. Register the service in your MOVEit account. Use your MOVEit portal or your organization’s procurement portal to initiate enrollment in the Standard Support plan. Provide your organization’s name, primary contact, and a valid license key or contract reference to tie the service to your MOVEit deployment.
• 3. Configure support channels and escalation paths. Designate primary and secondary contacts for technical support, including phone numbers and time-zone preferences. Set escalation contacts for high-priority incidents to ensure rapid routing to MOVEit specialists when needed.
• 4. Define coverage for Production and Non-Prod environments. Confirm which MOVEit installations, environments, and instances are covered under the Standard plan. Document any staging or test systems so that changes and upgrades are consistently aligned with production baselines.
• 5. Begin ongoing support and maintenance. After activation, you’ll have access to scheduled maintenance reminders, security advisories, and expert guidance. Start utilizing the 3-year coverage for incident resolution, upgrade coordination, and best-practice recommendations to optimize performance and reliability across MOVEit transfers.

Frequently asked questions

• What does Progress MOVEit Support Standard include? It provides a 3-year service plan with direct phone support, coverage for production and non-production MOVEit environments, access to standard support resources, and periodic updates and advisories to keep your deployment secure and up to date.
• How long is the service term? The service term is three years from activation, offering long-term coverage that simplifies renewal planning and budgeting.
• Is phone support available? Yes. The plan includes direct phone support to quickly engage MOVEit specialists for issue triage and resolution.
• Which environments are covered? Coverage includes both production and non-production (Non Prod) MOVEit environments, supporting development, testing, staging, and live operations.
• How do I renew or extend the service after three years? Renewal or extension typically requires coordinating with your account manager or through the MOVEit support portal. Your organization’s procurement process and contract terms will dictate the renewal steps and timelines.