Progress MOVEit Support Standard - Service

The Progress MOVEit Support Standard Service is designed to provide you with unparalleled peace of mind as you manage your file transfer needs. With comprehensive technical support available from experts, this service ensures that you can handle any mishaps confidently and efficiently. Whether you are an IT professional or a business owner, our support service equips you with the tools and resources necessary to optimize your MOVEit experience.

• Comprehensive 10 x 5 Support: Enjoy five days a week of technical support, ensuring that your inquiries are addressed promptly to minimize downtime and maintain productivity.
• Expert Assistance: Access a team of knowledgeable professionals who are equipped to assist you with any challenges you may face, providing tailored solutions for your specific needs.
• Phone Support: Benefit from direct phone support, allowing you to communicate your issues in real-time and receive immediate assistance, making troubleshooting faster and easier.
• Peace of Mind: This service delivers complete confidence in your results, knowing that reliable support is always just a call away, enabling you to focus on your core business operations.
• Continuous Updates: Stay up to date with the latest features and enhancements as our support team guides you through new implementations, ensuring you maximize the potential of your MOVEit platform.

Technical Details of the Product

The Progress MOVEit Support Standard Service is tailored specifically for users of MOVEit file transfer solutions. This service includes:

• Access to technical resources and documentation.
• Regular updates to ensure you receive the latest security patches and feature upgrades.
• Standard support hours - Monday to Friday, 10 AM to 5 PM.
• Multi-platform compatibility, supporting both on-premise and cloud-based implementations.
• Integration support for various environments, ensuring seamless operation within your existing IT infrastructure.

How to Install

To install the Progress MOVEit Support Standard Service, follow these simple steps:

1. Purchase the MOVEit Support Standard Service through the official Progress website or an authorized reseller.
2. Receive your support activation key via email after your purchase.
3. Log into your MOVEit account and navigate to the support section.
4. Enter the activation key to enable your support plan.
5. Familiarize yourself with the support portal and resources available to you, including documentation and contact details for the support team.

Frequently Asked Questions

1. What hours is the support service available?

The support service is available Monday to Friday, from 10 AM to 5 PM.

2. Is phone support available for all issues?

Yes, phone support covers a wide range of technical inquiries related to the MOVEit platform, including troubleshooting and guidance on best practices.

3. Will I receive updates for my MOVEit software?

Yes, part of the support service includes keeping you informed about and helping you implement necessary updates and upgrades to your MOVEit software.

4. Can I upgrade my support plan later?

Yes, you can upgrade your support plan at any time by contacting Progress sales or your authorized reseller.

5. What if I need support outside of the standard hours?

If you require assistance outside of standard support hours, we recommend considering our premium support options, which offer extended hours and 24/7 assistance.