Description
Progress Service Agreement - Renewal - 1 Year - Service
Progress Service Agreement - Renewal - 1 Year - Service delivers a robust, proactive maintenance and support framework for Progress-based systems. This 12-month renewal is designed to maximize uptime, optimize performance, and simplify budgeting with a predictable total cost of ownership. It brings together seasoned technical specialists, structured service levels, and convenient access to assistance during business hours. Whether you manage a single Progress installation or a portfolio of systems across departments, this renewal helps you control risk, accelerate incident resolution, and keep your environment aligned with the latest supported configurations and security best practices. With 9x5 technical support and included phone access, you’ll have a reliable channel for issue reporting, guided troubleshooting, and timely problem resolution, so your team can stay focused on core operations and strategic initiatives.
- Proactive maintenance and system optimization to keep Progress environments performing at peak efficiency, reducing the risk of unexpected downtime and performance bottlenecks.
- 9x5 technical support with guaranteed response times and dedicated access to experienced engineers who understand Progress platforms, modules, and integration points.
- Included phone support for faster issue escalation and real-time guidance, enabling your IT staff to resolve problems quickly and keep critical processes running smoothly.
- 1-year service duration that provides a stable, predictable budget and a long-term partnership, ensuring ongoing alignment with your business goals and IT roadmap.
- Streamlined renewal process and predictable total cost of ownership, helping you plan IT spend, forecast maintenance needs, and avoid surprise charges while maintaining compliance and governance standards.
Technical Details of Progress Service Agreement - Renewal - 1 Year - Service
UPC/SKU: Not provided
This service includes a 12-month renewal window with 9x5 technical support coverage, comprehensive maintenance, and access to expert engineers for Progress software environments. It emphasizes proactive health checks, timely patching and compatibility verification, and rapid guidance to implement fixes. The plan supports problem resolution through scheduled remote assistance and phone consultations, ensuring your team can address issues without extended outages. By focusing on predictable budgeting and stable service levels, this agreement helps organizations maintain performance while controlling operational costs. It is designed to be compatible with standard Progress configurations and is intended to align with enterprise IT service management practices, including incident management, change control, and documented escalation paths.
How to install Progress Service Agreement - Renewal - 1 Year - Service
- Contact your Progress account manager or renewal administrator to initiate the renewal process and confirm eligibility for the 1-year service agreement.
- Provide current licensing/SKU/UPC information and verified contact details to ensure accurate billing and service routing.
- Review service-level expectations, escalation procedures, and the defined hours of coverage (9x5) to align with your organizational needs.
- Schedule onboarding with the technical support team, including an initial health assessment of your Progress environment and a plan for proactive maintenance tasks.
- Activate the renewal in your administration portal, set notification preferences, and confirm access to the dedicated support channel for faster response times.
Frequently asked questions
- What is included in the Progress Service Agreement - Renewal - 1 Year - Service? The renewal provides 9x5 technical support, included phone support, proactive maintenance, a 12-month service duration, and a predictable total cost of ownership designed to maximize uptime and productivity for Progress-based systems.
- How long does the renewal last? The service remains active for 12 consecutive months from activation, after which a new renewal or extension can be arranged with your account manager.
- What are the support hours? Support is available 9:00 AM to 5:00 PM in the applicable time zone (9x5 coverage), with phone access included for rapid escalation and guidance.
- Is on-site support included? This renewal focuses on remote technical support and maintenance. On-site services may be available as an add-on or via separate arrangements; please consult your account manager for options.
- How does this renewal help with budgeting and risk management? By providing a fixed 12-month term and a predictable total cost of ownership, the renewal reduces unexpected maintenance spikes, supports financial planning, and helps manage reliability and compliance across your Progress environment.
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