Progress Service Agreement - Renewal - 1 Year - Service

The Progress Service Agreement - Renewal - 1 Year - Service is an essential tool for businesses seeking reliable technical support and system maintenance. Designed to ensure your systems operate at their best, this service agreement provides a year of comprehensive support, allowing you to focus on your core operations while enjoying the peace of mind that expert assistance is just a call away. This agreement not only facilitates optimal system performance but also assists in effective budgeting, making it a must-have for any organization looking to enhance efficiency and minimize downtime.

• Comprehensive Technical Support: The Progress Service Agreement includes 9 x 5 phone support, providing you with expert assistance during critical business hours. Your technical issues can be resolved quickly, preventing disruptions to your workflow.
• Predictable Budgeting: Enjoy a predictable total cost of ownership that allows you to plan your budget effectively, eliminating unexpected expenses typically associated with maintenance and support.
• Enhanced System Maintenance: This agreement is tailored to ensure your systems receive optimal maintenance, crucial for achieving maximum efficiency and precise operational results.
• Service Duration: With a one-year duration, this service agreement guarantees ongoing support and maintenance for your systems, ensuring reliability and consistency in performance.
• Access to Updates and Enhancements: Renewing your Progress Service Agreement means you will receive access to the latest updates and enhancements, keeping your systems equipped with top-tier features and robust security measures.

Technical Details of Product

• Service Coverage: 9 x 5 phone support
• Service Duration: 1 year
• Maintenance Type: Comprehensive technical support
• Predictable Cost: Total cost of ownership defined upfront
• Eligibility: Applicable for renewal of existing service agreements

How to Install

To install the Progress Service Agreement - Renewal - 1 Year - Service, follow these steps:

1. Contact your Progress account representative for renewal options.
2. Review and select the service agreement details that best fit your needs.
3. Complete the renewal agreement form and submit it to Progress.
4. Once processed, you will receive confirmation and access details for support.
5. Utilize the 9 x 5 phone support as needed to assist with any technical issues.

Frequently Asked Questions

• What does the 9 x 5 support mean? It means you have access to technical support from Monday to Friday, 9 AM to 5 PM, ensuring you receive assistance during standard business hours.
• Can I customize my service agreement? Yes, you can discuss customization options with your Progress account representative to ensure the service fits your specific operational requirements.
• What happens if I need support outside of the specified hours? For support outside of the 9 x 5 business hours, additional options may be available, including premium support packages.
• How do I know when my service agreement is about to expire? You will receive notifications from Progress prior to the expiration date to ensure timely renewal.
• Are software updates included in the service agreement? Yes, your service agreement includes access to software updates and enhancements throughout the duration of the agreement.