Progress Service Agreement - Renewal - 2 Year - Service

The Progress Service Agreement - Renewal - 2 Year - Service is designed to provide comprehensive support and maintenance for your system, ensuring that it operates at peak efficiency for a predictable total cost. With this service agreement, you benefit from essential technical support, ensuring that any issues are resolved quickly and effectively, allowing you to focus on your core business without interruption. This agreement is specifically tailored to keep your system optimally maintained, offering peace of mind through consistent service and support.

• Predictable Total Cost of Ownership: Enjoy financial clarity with a fixed service cost that helps you manage your budget effectively.
• Dedicated Phone Support: Access 9 x 5 phone support to address any technical issues promptly, minimizing downtime and maintaining productivity.
• Comprehensive 2-Year Coverage: This two-year service period guarantees ongoing support and maintenance, allowing you to plan ahead and operate efficiently without unexpected costs.
• Enhanced System Performance: Regular maintenance and support help ensure that your system runs smoothly, which boosts overall productivity and efficiency.
• Timely Results: With the assurance of a dedicated service agreement, you can expect timely solutions to any problems, allowing your business to continue running seamlessly.

Technical Details

• Service Duration: 2 Years
• Support Hours: 9 x 5 (Monday to Friday)
• Service Type: Technical Support and Maintenance
• Support Method: Phone Support
• Target Systems: Compatible with all Progress software installations

How to Install

To activate your Progress Service Agreement - Renewal - 2 Year - Service, follow these simple steps:

1. Purchase the service agreement through your Progress account or authorized partner.
2. Once purchased, you will receive a confirmation email containing your service agreement details.
3. Contact Progress support via phone during business hours to register your service agreement and discuss any specific needs.
4. Ensure that your system is properly configured and updated according to Progress specifications for optimal support.
5. Keep your service agreement information easily accessible for future reference.

Frequently Asked Questions

1. What does the Progress Service Agreement - Renewal - 2 Year - Service cover?

The service agreement covers technical support and maintenance for your Progress software, including troubleshooting, system optimization, and regular updates as needed.

2. How do I access phone support?

You can access phone support during business hours (9 x 5) by calling the dedicated support number provided in your service agreement confirmation email.

3. Can I extend my service agreement after two years?

Yes, you have the option to renew your service agreement after the initial two-year period to continue receiving support and maintenance.

4. What happens if I experience an issue outside of support hours?

For issues that arise outside of the 9 x 5 support hours, you can leave a message or email the support team, and they will respond as soon as they are available during business hours.

5. Is this service agreement suitable for all Progress products?

Yes, the Progress Service Agreement - Renewal - 2 Year - Service is compatible with all Progress software installations. Please check with your provider for any specific requirements.