Quantum Gold Support Plan - Uplift - 3 Year - Service

Introducing the Quantum Gold Support Plan - Uplift - 3 Year - Service, your ultimate solution for comprehensive data protection and support. With Quantum's StorageCare® Global Services, this service plan not only safeguards your valuable data but also enhances operational efficiency. Tailored for businesses facing the challenges of growing data volumes and security demands, this plan ensures that you remain covered 24/7, keeping your systems running smoothly and your data secure.

• Comprehensive Coverage: The Quantum Gold Support Plan provides a robust framework for data management, offering customized support that fits your unique needs. With access to unparalleled services across more than 180 countries, you can have peace of mind knowing that expert assistance is available whenever you need it.
• 24/7 Multilingual Support: Enjoy seamless interactions with our dedicated support team, available around the clock. Our multilingual phone support ensures that you can communicate effectively, no matter where you are located, making it easy to get the help you need in a timely manner.
• Proactive Monitoring: The StorageCare® Guardian feature provides continuous monitoring, identifying potential issues before they escalate into significant problems. This proactive approach allows you to maintain optimal performance and minimizes the risk of data loss.
• Real-Time Service Tracking: With our online self-service portal, you can log and track your service calls in real-time. This feature not only enhances transparency but also empowers you to manage your support requests efficiently.
• Enhanced Reliability: Designed for maximum efficiency, the Quantum Gold Support Plan ensures your systems achieve peak performance. Our 9 x 5 service availability facilitates timely problem resolution and operational continuity, thereby increasing your productivity and minimizing downtime.

Technical Details of Product

• Service Duration: 3 Years
• Service Availability: 9 x 5 (Monday to Friday, excluding holidays)
• Support Channels: 24/7 online and phone support, multilingual options available
• Monitoring System: StorageCare® Guardian for proactive system oversight
• Self-Service Portal: Online tracking and management of service requests

How to Install

Installation of the Quantum Gold Support Plan is straightforward. Once you’ve purchased the plan, follow these steps:

1. Visit the Quantum StorageCare® portal and create an account if you do not already have one.
2. Log in to your account and navigate to the support section.
3. Enter your service plan details to activate your coverage.
4. Familiarize yourself with the self-service portal to manage your service requests efficiently.
5. Contact support via phone or online chat for any additional assistance during the setup process.

Frequently Asked Questions

1. What does the Quantum Gold Support Plan cover?

The plan provides comprehensive support services, including 24/7 multilingual assistance, proactive monitoring, and real-time service tracking to ensure your data remains protected and your systems operate efficiently.

2. How long is the service duration?

The Quantum Gold Support Plan is valid for a duration of 3 years, providing you with long-term coverage and support for your data management needs.

3. Can I access support outside of business hours?

Yes, the Quantum Gold Support Plan offers 24/7 online and phone support, ensuring you can receive assistance whenever you need it.

4. What is StorageCare® Guardian?

StorageCare® Guardian is a proactive monitoring system that continuously checks your systems for potential issues, helping to prevent data loss and ensuring optimal performance.

5. How can I track my service requests?

You can track your service requests through the online self-service portal, where you can also log new requests and receive real-time updates.