Description
The Quantum Bronze Support Plan - Zone 1 is an essential service that guarantees peace of mind for small to midsize storage environments or noncritical operations. This economical choice offers a comprehensive suite of support features designed to protect your investment, increase reliability, and enhance the overall efficiency of your operations. With the Bronze Support Plan, you can rest assured knowing that help is just a phone call or a click away.
- On-Site Support: Enjoy on-site support from Monday through Friday, ensuring that you have expert assistance available to you when you need it most.
- Next-Business-Day Response: Our next-business-day response for on-site support guarantees that any issues you encounter are addressed quickly, minimizing downtime and ensuring operational continuity.
- Multilingual Telephone Support: Benefit from multilingual telephone support available Monday through Friday, from 8 a.m. to 5 p.m. local customer time, making it easy to communicate and resolve issues in your preferred language.
- 24/7 Access to Online Resources: Gain access to a comprehensive library of online resources, including firmware upgrades, providing you with the tools you need to maintain optimal performance.
- StorageCare® Guardian Remote Monitoring: Utilize our advanced StorageCare® Guardian remote monitoring service, which continuously tracks system health and performance, allowing for proactive management of your storage environment.
Technical Details of the Quantum Bronze Support Plan
This service plan encompasses a range of features designed to support your storage systems effectively:
- Service Duration: 1 Year
- Service Type: Electronic and Physical service subtype
- Parts and Labor Service Characteristics: Reliable maintenance with added usability
- Phone Support Availability: 9 x 5 for your convenience
- Parts Replacement Service Response Time: Next Business Day for maximum efficiency
How to Install the Quantum Bronze Support Plan
To install and activate your Quantum Bronze Support Plan, follow these simple steps:
- Purchase the Bronze Support Plan through the authorized Quantum reseller or online platform.
- Once purchased, you will receive a confirmation email with your service details and a unique support code.
- To activate your plan, contact Quantum customer support via the provided phone number or online support portal, and provide your unique support code.
- Our team will guide you through the activation process and ensure that you have access to all support features.
- After activation, you can start enjoying the benefits of the Bronze Support Plan immediately!
Frequently Asked Questions
What is included in the Quantum Bronze Support Plan?
The plan includes on-site support, multilingual telephone support, next-business-day response for issues, 24/7 access to online resources, and remote monitoring through StorageCare® Guardian.
How long does the support plan last?
The Quantum Bronze Support Plan is valid for one year from the date of activation.
What are the response times for support?
On-site support is available Monday through Friday, with next-business-day response for urgent issues. Phone support is also available from 8 a.m. to 5 p.m. local customer time.
Can I upgrade my support plan?
Yes, you can upgrade to a higher-tier support plan to gain access to additional features and benefits. Please contact Quantum customer support for more information on upgrade options.
Is remote monitoring included?
Yes, the StorageCare® Guardian remote monitoring service is included in the Bronze Support Plan, allowing for proactive system checks and performance monitoring.
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