Description
The Quantum StorageCare Bronze Support Plan is designed to provide exceptional service and support for your storage systems. With a comprehensive 1-year service agreement, this plan ensures that your systems remain optimally maintained, allowing you to focus on your core business objectives without worrying about technical issues. With reliable on-site assistance and a predictable total cost of ownership, the Quantum StorageCare Bronze Support Plan is the ideal solution for organizations seeking peace of mind and operational efficiency.
- Comprehensive Support: Enjoy 9 x 5 support availability, ensuring assistance is always at hand during business hours.
- Next Business Day Service: Benefit from timely resolutions with a next business day response time, minimizing downtime and maintaining productivity.
- On-Site Maintenance: Experience the convenience of on-site support, providing fast and efficient solutions to any issues that may arise with your storage systems.
- Parts and Labor Included: Our service covers both parts and labor, ensuring that your systems are maintained without unexpected costs for repairs and replacements.
- Reliability and Predictability: With a predictable total cost of ownership, you can plan your budget effectively, knowing that maintenance costs are covered for the entire year.
Technical Details of the Product
- Service Type: Bronze Support Plan
- Service Duration: 1 Year
- Service Availability: 9 x 5 (Monday to Friday, excluding holidays)
- Response Time: Next Business Day
- Service Includes: On-site maintenance, parts, and labor
How to Install
To activate your Quantum StorageCare Bronze Support Plan, simply follow these steps:
- Purchase the support plan through our website or an authorized distributor.
- Upon confirmation of your purchase, you will receive a confirmation email with your contract details.
- Contact our support team to schedule your initial service or maintenance visit, if applicable.
- Keep your contract details handy for reference during any service calls.
Frequently Asked Questions
What does the Quantum StorageCare Bronze Support Plan include?
The Bronze Support Plan includes on-site maintenance, parts, and labor for a full year, providing support during business hours.
What is the response time for service requests?
Our commitment to you includes a next business day response time for any service requests submitted during business hours.
Can I upgrade my support plan?
Yes, you can upgrade to a higher-tier support plan at any time. Please contact our customer service for more information.
Is there a limit to the number of service calls I can make?
There is no limit to the number of service calls within the coverage period; however, we recommend that you assess the underlying issues to avoid repeated service requests.
How do I know when my support plan is expiring?
You will receive notifications via email prior to the expiration date, along with renewal options to ensure continued service.
Customer reviews
Showing - Of Reviews