Quantum StorageCare Bronze Support Plan - 1 Year

Investing in the Quantum StorageCare Bronze Support Plan means choosing reliable protection for your storage infrastructure with a clear path to maximum uptime. This 1-year on-site service plan delivers hands-on maintenance, essential parts and labor coverage, and a practical renewal option designed to fit mid-range support needs without sacrificing performance. It’s built to streamline support, reduce downtime, and keep your storage systems running smoothly through predictable, scheduled service and fast response when you need it most.

• Comprehensive on-site support: This Bronze plan brings experienced technicians directly to your facility to diagnose, repair, and validate storage hardware and components in your own environment. On-site presence minimizes downtime, accelerates problem resolution, and ensures that adjustments and tests reflect real operating conditions. You’ll receive real-time recommendations and verified fixes that integrate seamlessly with your existing workflow, reducing the back-and-forth often associated with remote-only support.
• 9x5 service availability: Coverage is provided during standard business hours, giving you practical protection aligned with typical IT and operations schedules. This enables predictable planning for maintenance windows, comprehensive issue tracking, and coordinated support activities that fit your team’s rhythms. When combined with on-site visits, 9x5 coverage helps you maintain steady performance without extended gaps in service.
• Next Business Day response: If a case cannot be resolved during the initial visit, the Bronze plan guarantees a response and scheduling window on the next business day. This rapid escalation path reduces downtime and keeps your storage environment on a fast track toward full operation. It also supports proactive risk management by ensuring issues are prioritized and addressed promptly by qualified technicians.
• Parts and labor included: The plan covers the essential parts and the labor required to maintain or repair your storage systems. With parts and labor bundled into the service, you avoid surprising expenses and can budget more accurately for maintenance. This inclusive approach helps you sustain performance and reliability with less administrative overhead.
• 1-year duration with renewal options: A full 12-month term provides steady protection, with straightforward renewal options to extend coverage as your storage environment evolves. This continuity helps you lock in familiar service levels, retain historical knowledge from technicians who’ve served your site, and plan long-term maintenance without disruption.

Technical Details of Quantum StorageCare Bronze Support Plan - 1 Year - Service Replication,renewal,1yr

• Service Model: Physical on-site service with hands-on maintenance and repair capabilities, designed for immediate operational impact and rapid restoration of storage functionality.
• Service Level: 9x5 coverage with Next Business Day response when immediate on-site resolution isn’t possible, ensuring steady momentum toward issue resolution.
• Coverage Scope: Maintenance, repair, and standard parts support administered by qualified technicians at your location, focused on core storage components and common serviceable subsystems.
• Duration: 12 months from activation, with renewal options to extend coverage beyond the initial term and maintain continuity of service excellence.
• Delivery Model: On-site visits scheduled during business hours to align with your operational calendar, maintenance cycles, and peak workload considerations.
• Support Channel: Direct on-site engineering support complemented by phone/email coordination during 9x5 hours, designed to streamline issue reporting and appointment scheduling.

How to install Quantum StorageCare Bronze Support Plan

Activating the Bronze Support Plan is designed to be quick and non-disruptive, enabling your storage environment to benefit from protection and expert on-site care without a complicated onboarding. Follow these steps to get up and running efficiently:

• Step 1: Confirm eligibility and register the Bronze plan with your account representative or via the support portal, ensuring you have the correct product identifiers for your storage hardware and systems.
• Step 2: Assign a primary contact and service region so the local field team can schedule on-site visits within your preferred time windows and coordinate with your operations calendar.
• Step 3: Schedule the initial on-site assessment or preventive maintenance window, if required, to establish baseline health metrics and readiness for ongoing support.
• Step 4: Prepare access and safety clearances for technicians (including any required lockout/tagout procedures) and verify facility readiness for on-site service visits.
• Step 5: Activate recurring maintenance and service requests, and set renewal reminders to ensure uninterrupted coverage for the entire 12-month term, with an option to extend as your needs evolve.

Frequently asked questions

• Q: What does Quantum StorageCare Bronze include?
  A: The Bronze plan provides on-site support during 9x5 business hours, Next Business Day response when needed, and coverage for parts and labor for a 12-month term, designed to keep storage hardware functional and reliable with predictable costs.
• Q: How long is the Bronze plan valid?
  A: The plan is valid for 12 months from activation and can be renewed to maintain continuous protection for your storage environment.
• Q: What is Next Business Day response?
  A: If the on-site visit cannot resolve the issue immediately, a prioritized response and scheduling window is provided the next business day to advance resolution efficiently.
• Q: Is on-site service guaranteed?
  A: On-site service is included within 9x5 hours. Urgent cases can be escalated per contract terms and technician availability to minimize downtime.
• Q: How do I renew after the term ends?
  A: Renewal options are available through your account manager or support portal to extend coverage and maintain continuity for your storage infrastructure.