Quantum StorageCare Bronze Support Plan - 1 Year (Service Scalar 50 Library, Drives, Renewal)

Discover a cost-effective way to protect your Quantum storage investment with the Quantum StorageCare Bronze Support Plan. This 1-year program is ideal for single-site storage environments and non-critical operations that still demand dependable, responsive service. The Bronze plan blends essential support with practical, easy-to-manage coverage, including free telephone assistance and next-business-day on-site service. It’s designed to minimize downtime, simplify maintenance, and deliver predictable costs for small to mid-size organizations that rely on Service Scalar 50 Library, drives, and renewal cycles. With Bronze, you get a reliable foundation for data availability, backed by Quantum’s experienced technical professionals and a service model that prioritizes accessibility, speed, and value.

• Cost-efficient protection for single-site storage environments or non-critical operations, with a clear 1-year duration and coverage aligned to your Service Scalar 50 Library, drives, and renewal needs.
• Free telephone support paired with next-business-day on-site service, ensuring rapid expert assistance and minimal disruption to your operations.
• On-site service at your location for convenient access, reducing the complexity of maintenance and freeing your team to focus on core activities.
• Electronic and physical service sub-type coverage that enhances usability and workflow efficiency, along with Parts & Labor service characteristics for reliable repairs.
• 9x5 service availability with optimized scheduling windows that fit typical business hours, plus straightforward renewal options to keep protection active and up to date.

Technical Details of Quantum StorageCare Bronze Plan - 1 Year

• Service duration: 1 year
• Service availability: 9x5 (business hours, weekdays)
• Response time: Next Business Day on-site service
• Support channel: Free telephone support
• Service location: On-site service at your site or data center
• Service sub-type: Electronic and Physical service
• Inclusions: Parts & Labor coverage
• Target environment: Single-site storage environments, compatible with Service Scalar 50 Library and related drives

How to install Quantum StorageCare Bronze Plan

• Assess eligibility and scope: Confirm that your storage environment is suitable for the Bronze plan, focusing on single-site operations and non-critical workloads that align with your Service Scalar 50 Library and drive configurations.
• Activate or renew coverage: Purchase or renew the Bronze plan through your Quantum account representative or the official support portal, ensuring the 1-year term begins on your preferred start date.
• Provide asset details: Gather essential information about your storage hardware (library model, drives, and associated components) to ensure accurate service routing and on-site scheduling.
• Schedule initial on-site visit: Coordinate a convenient on-site service window with Quantum technicians to align with your maintenance calendar and production demands.
• Prepare for onsite support: Grant access as needed, ensure safe and clear access to equipment, and have relevant documentation (warranty status, previous service notes) available for the technician to review upon arrival.

Frequently asked questions

• Q: What does the Quantum StorageCare Bronze Support Plan include?
  A: The Bronze plan provides essential support for single-site storage environments, including free telephone support, 9x5 service availability, next-business-day on-site response, and Parts & Labor coverage. It supports both electronic and physical service sub-types, with a 1-year duration designed for cost-conscious operations using Service Scalar 50 Library, drives, and renewal cycles.
• Q: How long does it take to receive on-site service after a problem is reported?
  A: The plan's commitment is next-business-day on-site service, meaning a technician will arrive at your site within the next business day after a service request is opened, subject to scheduling and dispatch constraints.
• Q: Who is eligible for the Bronze plan?
  A: The Bronze plan is intended for small and mid-size organizations with single-site storage environments or non-critical operations that rely on Quantum storage components such as Service Scalar 50 Library and related drives. If your deployment is multi-site or mission-critical, Quantum offers higher-tier plans with broader coverage.
• Q: Can I renew the Bronze plan after one year?
  A: Yes. Renewal is straightforward and designed to maintain continuity of protection. You can renew before or at the end of the term through your Quantum account or your authorized sales channel, ensuring seamless coverage without gaps.
• Q: Does Bronze cover parts and labor?
  A: Yes. Parts & Labor are included as part of the Bronze coverage, addressing repair or replacement needs for covered components during service visits, with terms defined by Quantum's service policy.