Description
The Quantum StorageCare Bronze Support Plan is designed as an economical solution for businesses seeking reliable support in single-site storage environments or non-critical operations. This two-year support plan offers a blend of cost-effectiveness and responsive service, making it the ideal choice for small and mid-sized organizations. With benefits like free telephone support and next business day on-site service, Quantum Bronze ensures that your technical issues are addressed promptly, allowing you to focus on your core business operations.
- Comprehensive Support: The Bronze Support Plan provides reliable assistance to resolve all your technical issues, ensuring your storage systems operate efficiently.
- Free Telephone Support: Enjoy unlimited access to phone support to swiftly troubleshoot and resolve problems, tailored for your convenience.
- On-Site Service: Experience the advantage of having valuable support delivered right to your doorstep without the need for travel, thanks to next business day on-site service.
- Flexible Service Options: This plan includes both electronic and physical service types, providing better usability and increased efficiency tailored to your organization’s needs.
- Enhanced Productivity: The parts and labor service characteristics enable tasks to be completed quickly and efficiently, maximizing productivity during critical times.
Technical Details of the Quantum StorageCare Bronze Support Plan
- Service Duration: 2 years
- Service Availability: 9 x 5, ensuring help is available during standard business hours.
- Response Time: Next Business Day service response for urgent issues, enhancing reliability.
- Support Type: Includes both electronic and physical service for broader coverage.
How to Install
To activate your Quantum StorageCare Bronze Support Plan, follow these simple steps:
- Purchase the Bronze Support Plan through our official website or authorized reseller.
- Upon purchase, you will receive a confirmation email with your support plan details.
- Contact the Quantum support team via the provided telephone number to set up your account and receive further instructions.
- Ensure you have your device and serial number handy for a smooth setup process.
- Once your account is set up, you can start using your support services immediately.
Frequently Asked Questions
What is covered under the Quantum StorageCare Bronze Support Plan?
The Bronze Support Plan covers comprehensive technical support, including telephone assistance and next business day on-site service for hardware issues.
Is the support plan suitable for critical operations?
The Bronze Support Plan is best suited for non-critical operations or single-site environments, while other plans may offer services tailored for mission-critical needs.
Can I upgrade my support plan after purchase?
Yes, you can upgrade your support plan at any time. Please contact Quantum customer service for assistance with upgrades.
What happens if I need support outside of business hours?
The Bronze Support Plan provides service availability from 9 am to 5 pm. For support outside of these hours, you may need to consider upgrading to a plan that offers 24/7 support.
How quickly can I expect a technician to arrive for on-site service?
With the Bronze Support Plan, you can expect next business day service response, ensuring that your issues are addressed promptly.
Customer reviews
Showing - Of Reviews