Quantum StorageCare Bronze Support Plan – 2 Year (Service Gold Uplift 2 Years)

Quantum StorageCare Bronze is an economical, dependable support solution tailored for single-site storage environments or non-critical operations. This 2-year coverage blends essential phone assistance with practical on-site service, delivering a balanced mix of accessibility, reliability, and value for small to mid-size organizations. Whether you’re safeguarding a modest data vault, a regional archive, or a non-mission-critical storage deployment, Bronze provides the right level of support to keep your systems running smoothly without the premium price tag.

Designed to remove complexity from maintenance, the Bronze plan emphasizes guardrails that help you resolve issues quickly and return to normal operations. You’ll enjoy free telephone support to troubleshoot problems, plus Next Business Day on-site service to address issues that require hands-on intervention. The combination of electronic and physical service sub-types means you can choose the most efficient remediation path for each incident, maximizing uptime while minimizing disruption. Parts and labor are included to streamline repairs, so you won’t face surprise costs as you work through each ticket. With 9 x 5 service availability, you have dependable support during standard business hours when you’re most likely to need it, and the 2-year duration provides long-term protection with predictable budgeting. This makes the Bronze plan an ideal option for organizations that want a cost-effective, responsive support solution for storage environments that don’t demand 24/7 coverage or the highest tier of service.

• Cost-effective support designed for single-site storage or non-critical operations, with a 2-year coverage window.
• Free telephone support paired with Next Business Day on-site service for timely, reliable problem resolution.
• Electronic and Physical service sub-type options to optimize usability and efficiency based on the issue.
• Parts and labor coverage to enable quick, productive repairs without unexpected out-of-pocket costs.
• 9 x 5 service availability for convenient, business-hours access to qualified technicians and support staff.

Technical Details of Quantum StorageCare Bronze Support Plan – 2 Year

• Service duration: 2 years
• Service levels: 9x5 availability with Next Business Day on-site visits
• Support channels: Free telephone support
• Service sub-types: Electronic and Physical service options
• Inclusions: Parts and labor coverage
• Coverage focus: Storage environments (single-site) and non-critical operations

How to Install Quantum StorageCare Bronze Plan

This is a service plan rather than a hardware component, so there is no installation process for the plan itself. To activate and enroll in Quantum StorageCare Bronze:

• Contact your Quantum account manager or the support portal to initiate enrollment. Have your product identifiers (model or serial number), account details, and current support level handy to expedite the process.

• Confirm eligibility and select the Bronze plan with the preferred service window (9x5).

• Review the service agreement, including the 2-year duration, coverage scope, and response times. Upon approval, you will receive confirmation and a service reference number to use when requesting support.

• After activation, store plan documentation in your internal records and share the details with key stakeholders who will be coordinating maintenance or incident response. This ensures quick reference during phone support or on-site visits.

• For on-site requests, prepare basic site information (address, access instructions, and any required security clearances) to facilitate a smooth technician visit. For phone-based issues, have system identifiers, symptoms, recent changes, and relevant logs ready to accelerate diagnosis and resolution.

Frequently asked questions

• What does the Quantum StorageCare Bronze Plan include? The Bronze Plan provides 2-year coverage with 9x5 service, free telephone support, Next Business Day on-site service, electronic and physical service sub-types, and parts and labor. It is designed for single-site storage environments and non-critical operations, offering an economical yet reliable support option.
• Is there an on-site visit for every issue? Not every issue requires an on-site visit. The plan includes free telephone support and Next Business Day on-site service for problems that cannot be resolved remotely, ensuring timely hands-on remediation when necessary.
• What are the service hours? Service is available 9x5 (typical business hours), aligned with a practical support window for daily operations and issue resolution during normal business activity.
• Does the plan cover parts and labor? Yes. The Bronze plan includes parts and labor to enable efficient repairs and reduce unexpected costs, helping maintain predictability in maintenance budgets.
• Who is this plan best suited for? It is ideal for small to mid-size organizations that operate storage environments on a single site and require a cost-effective, responsive support solution without the need for 24/7 or premium SLA commitments.