Quantum StorageCare Bronze Support Plan - Extended Service - 1 Year

The Quantum StorageCare Bronze Support Plan offers an essential, cost-effective way to safeguard your storage infrastructure with a full year of on-site expertise, fast response, and comprehensive coverage. Designed for organizations that require dependable, hands-on support without the higher price tag of premium plans, this Bronze level provides reliable maintenance, quick repair service, and peace of mind so you can keep critical data accessible and projects moving forward. With 9x5 coverage and Next Business Day on-site visits, your storage environment benefits from timely intervention that minimizes downtime and maximizes uptime. The plan emphasizes physical service, meaning trained technicians come to your site to perform inspections, repairs, and proactive care— restoring performance and protecting your investment through practical, on-site solutions. A full year of service delivers stability across hardware refresh cycles, firmware updates, and routine maintenance, helping you plan budgets with confidence while avoiding unexpected outages. Whether you’re managing a data center, a regional IT hub, or a distributed storage environment, the Bronze plan is designed to be straightforward to activate and scalable to your needs, providing predictable costs, reliable support, and tangible value in everyday storage operations.

• On-site support delivers fast, hands-on problem resolution, reducing downtime and accelerating project timelines. A qualified technician arrives with the tools and expertise to diagnose, repair, and validate storage components directly at your location, so systems return to service faster and with fewer disruptions.
• Maintenance with parts & labor coverage ensures quick repairs and reliable operation without unexpected costs. Regular preventive care, component replacements, and required repairs are included, helping preserve performance and extending the life of your storage infrastructure.
• 1-year service duration maximizes productivity by providing a full annual window for preventive care and rapid issue resolution. This aligns with hardware lifecycles and budget planning, giving your team consistent support throughout the year.
• Next Business Day on-site service paired with 9x5 coverage guarantees timely assistance within standard business hours and prompt escalation when needed. Even during busy periods, you can expect a scheduled on-site visit to address critical storage concerns without prolonged waits.
• Physical service sub-type emphasizes proactive, hands-on intervention to keep storage systems performing at peak levels. Technicians conduct thorough on-site assessments, verify cable and environmental conditions, perform load checks, and implement corrective actions to sustain peak performance.

Technical Details of Quantum StorageCare Bronze Support Plan

• Service type: Bronze Extended Service Plan
• Coverage: On-site maintenance, parts & labor
• Response time: Next Business Day on-site support (during 9x5 business hours)
• Duration: 1 year from activation
• Delivery model: Physical service with on-site support

How to install Quantum StorageCare Bronze Support Plan

• Step 1: Verify eligibility and purchase the Bronze plan through your Quantum StorageCare account, or via an authorized reseller or sales representative.
• Step 2: Gather required device identifiers (storage system model, serial number, and any UPC/SKU details) and confirm the scope of coverage as defined by your contract.
• Step 3: Activate the plan by submitting activation details to Quantum StorageCare through your customer portal or by contacting the support team, and confirm the start date of coverage.
• Step 4: Schedule your initial on-site assessment or maintenance visit, noting preferred dates within the 9x5 business hours and any access or security requirements for technicians.
• Step 5: Prepare for service by coordinating with your IT staff to provide facility access, power availability, and any required prerequisites so the on-site visit proceeds smoothly and efficiently.

Frequently asked questions

• What does Quantum StorageCare Bronze Support Plan include? - The Bronze plan provides a 1-year extended service with on-site support, 9x5 coverage, Next Business Day response, maintenance, parts & labor, and hands-on physical service to protect storage investments and maintain reliability.
• What is the response time? - Next Business Day on-site service is provided during standard 9x5 business hours, ensuring a technician visits your site promptly to diagnose and resolve issues, helping minimize downtime.
• Is there hardware replacement or parts coverage? - Yes. The plan includes parts and labor coverage, enabling replacement or repair of components required to restore storage performance during the on-site visit.
• How long does the plan last? - The Bronze Extended Service plan is valid for 1 year from activation, with options to renew at the end of the term and continue receiving coverage.
• Can I use this plan for multiple storage devices? - Coverage is defined by the contract terms and eligible equipment. Check device eligibility with your Quantum StorageCare account representative to confirm scope.
• How do I activate or renew? - Activation or renewal is completed through your Quantum StorageCare customer portal or by contacting your authorized sales/support channel. Be prepared to provide device details, contract information, and the desired start date.