Quantum StorageCare Bronze Support Plan Zone 1 — Extended Service, 1 Year (Annual)

Quantum StorageCare Bronze Support Plan Zone 1 delivers reliable, budget-friendly protection for your storage infrastructure. This extended service package is designed for Zone 1 deployments and provides essential coverage that keeps your critical systems operating smoothly. With a 1-year, annual agreement, it combines on-site assistance, maintenance, and parts & labor support into a single, predictable cost. Whether you’re safeguarding core storage arrays, confidential data repositories, or high-availability storage nodes, this Bronze plan is engineered to minimize downtime, accelerate issue resolution, and reduce the total cost of ownership through proactive coverage and rapid response.

• Comprehensive coverage for on-site maintenance and parts replacement. The Bronze plan includes maintenance services and parts replacement to address hardware problems promptly, helping you avoid extended outages. This means your storage hardware remains in peak condition with scheduled upkeep and swift component replacement when needed, so you stay focused on business-critical tasks rather than equipment repairs.
• On-site support with rapid response times. When issues arise, qualified technicians arrive on-site to diagnose and remediate problems. On-site visits limit downtime by bringing expertise directly to your data center, reducing wait times associated with remote troubleshooting and shipping delays. This practical approach ensures a faster path to restoration and continuity.
• Next Business Day service for timely resolutions. The plan emphasizes Next Business Day (NBD) response, ensuring that help is en route quickly after a service request. With NBD on-site visits, your storage environment benefits from dependable, predictable escalation regardless of the time of year or workload intensity, so critical operations resume with minimal disruption.
• Zone 1 coverage tailored to smaller facilities or regional deployments. Zone 1 designation targets coverage to specific geographic or operational zones, making this plan ideal for smaller data centers, offices with storage hubs, or sites requiring dedicated, zone-specific protection. It delivers focused support where you need it most without paying for broader, higher-tier services.
• Annual, easy-to-manage plan with clear terms. The StorageCare Bronze Zone 1 plan operates on a straightforward annual cycle, enabling predictable budgeting and renewal. Its simplicity helps IT teams plan maintenance calendars, allocate support budgets, and align service with business milestones—delivering peace of mind across the entire storage ecosystem.

Technical Details of Quantum StorageCare Bronze Support Plan Zone 1

• Plan Type: StorageCare Bronze
• Coverage Zone: Zone 1
• Service Duration: 1 year (Annual)
• Response Time: Next Business Day
• On-site Service: Included
• Maintenance: Included
• Parts & Labor: Included
• Support Hours: 9x5 business hours
• Coverage Model: Extended Service
• Includes Parts Replacement: Yes

How to install Quantum StorageCare Bronze Support Plan Zone 1

Activating the StorageCare Bronze Zone 1 plan is designed to be straightforward and vendor-friendly, ensuring you can begin benefiting from coverage quickly. The following steps outline a typical activation process and best practices to maximize the value of your plan:

1. Verify eligibility and purchase. Confirm that your storage devices and site meet the Zone 1 coverage criteria and that the Bronze extended service tier is selected. Complete the enrollment through your authorized storage services provider or reseller to initiate the 1-year term.
2. Collect essential device details. Gather device serial numbers, model information, and locations for all storage hardware intended to be covered. Having accurate asset data facilitates faster service dispatch and accurate SLAs when you request on-site support.
3. Activate the plan in the support portal. Use the vendor’s activation portal or contract management system to associate the StorageCare Bronze Zone 1 plan with your storage assets. Upload or confirm the required documentation, and set primary points of contact for technical escalation.
4. Prepare for on-site service. Identify accessible maintenance windows, ensure adequate power and rack access, and note any facility-specific access procedures. Sharing this information with the service team helps technicians perform preventative maintenance and diagnostics without delays.
5. Maintain documentation and readiness for service requests. Keep the plan details, asset inventory, and renewal dates in an easily accessible location. When issues arise, initiate a service request through the designated channel and provide the necessary asset identifiers to expedite dispatch and resolution.

Frequently asked questions

• Q: What does the Quantum StorageCare Bronze Support Plan Zone 1 include?
  A: The Bronze plan provides extended service for Zone 1 with on-site maintenance, parts and labor coverage, and Next Business Day response. It is designed to minimize downtime through proactive maintenance and rapid on-site visits within standard business hours.
• Q: What is Zone 1 coverage?
  A: Zone 1 coverage targets a specific geographic or operational area, typically covering a subset of sites or facilities. This plan is optimized for environments within that zone, offering tailored support without the higher costs associated with broader coverage tiers.
• Q: How fast is the Next Business Day response?
  A: Service requests submitted under the Bronze Zone 1 plan are prioritized for Next Business Day on-site attendance, meaning a technician is dispatched to your site by the next business day after the issue is reported, subject to service availability and the terms of the agreement.
• Q: Are parts and labor included?
  A: Yes. The plan includes both parts and labor to address hardware failures and to complete necessary maintenance tasks, helping you reduce unexpected expenses and streamline repair budgeting.
• Q: How long does the plan last and how do I renew?
  A: The plan runs for 12 months from the activation date and renews annually. Renewal is typically streamlined through the same channel used for initial purchase, ensuring continuity of coverage and SLA terms without gaps.
• Q: What should I do if I need on-site support?
  A: Submit a service request via your vendor’s support portal or the designated contact method. Include asset details, a concise description of the issue, and your site location. A coordinator will verify eligibility and schedule an on-site visit within the Next Business Day SLA.