Quantum StorageCare Bronze Support Plan - Zone 1 - Extended Service (Renewal) - 1 Year - Service

The Quantum StorageCare Bronze Support Plan - Zone 1 - Extended Service (Renewal) - 1 Year - Service is an essential solution for businesses relying on Quantum storage systems. This comprehensive support plan is specifically designed to ensure that your storage solutions remain operational, providing expert assistance whenever required. With a commitment to reliability and efficiency, this plan is ideal for organizations that need consistent data access and dependable storage reliability.

• Reliable Technical Support: The Bronze Support Plan offers dependable assistance to promptly address any technical issues, ensuring minimal operational downtime.
• Prompt On-Site Service: Enjoy 9 x 5 Next Business Day on-site support, guaranteeing quick resolutions from qualified experts to help maintain productivity levels.
• Comprehensive Repair Service: This plan includes a swift repair service, effectively managing any mishaps to ensure your equipment is back in working order without delay.
• Physical Service Subtype: The Bronze Support Plan emphasizes physical service, enhancing reliability and ensuring that your storage systems are operational when it matters most.
• Cost-Effective Parts and Labor Coverage: Featuring both parts and labor coverage, this plan reduces your inventory costs while ensuring reliable service and maintenance.

Technical Details of the Quantum StorageCare Bronze Support Plan

• Service Duration: 1 Year
• Support Hours: 9 x 5 (9 hours a day, 5 days a week)
• Service Type: On-Site Maintenance
• Coverage: Parts and Labor included
• Response Time: Next Business Day for on-site support

How to Install

To activate your Quantum StorageCare Bronze Support Plan, simply follow these steps:

• Purchase the support plan through the authorized Quantum distributor or online portal.
• Receive a confirmation email with your support plan details and service agreement.
• Contact Quantum Support to register your equipment under the support plan.
• Keep the service agreement document handy for reference when you need to request service.
• In case of a technical issue, reach out to the support team via the contact information provided in the agreement.

Frequently Asked Questions

• What does the Quantum StorageCare Bronze Support Plan cover? The plan covers reliable technical support, on-site maintenance, parts and labor for repairs, and next business day response times.
• How quickly can I expect service after submitting a request? With the Bronze Support Plan, you can expect next business day service from the time of your request.
• Is the support available 24/7? No, the Bronze Support Plan provides assistance during business hours, specifically 9 x 5.
• What should I do if I need urgent support outside of regular hours? For urgent issues outside of the specified hours, consider upgrading to a support plan that includes 24/7 coverage or consulting the emergency contact guidelines provided in your service agreement.
• Can I renew my support plan after one year? Yes, the Quantum StorageCare Bronze Support Plan is renewable, ensuring that you can continue to receive support as needed for your Quantum storage systems.