Quantum StorageCare Bronze Support Plan - Zone 1 - Extended Service (Renewal) - 1 Year - Service

The Quantum StorageCare Bronze Support Plan - Zone 1 - Extended Service (Renewal) - 1 Year is designed to provide customers with top-notch support and maintenance for their storage systems. This plan ensures that you can rely on your storage solutions with peace of mind, knowing that expert assistance is just a call away. With its comprehensive service features, you can enhance your operational efficiency and minimize downtime, making it an essential investment for businesses that prioritize continuity and reliability.

• Comprehensive Coverage: The Quantum StorageCare Bronze Support Plan offers extensive support with 9 x 5 coverage, ensuring that expert help is available during business hours to tackle any issues that may arise.
• Next Business Day On-Site Service: Enjoy the convenience of next business day on-site service, allowing for quick resolution of storage-related problems, which minimizes downtime and keeps your operations running smoothly.
• Expert Repair Service: This plan includes a robust repair service that is designed to resolve any problems effectively, ensuring that your storage systems maintain peak performance at all times.
• Inclusive Parts and Labor: The service covers both parts and labor, demonstrating Quantum’s commitment to reliability and productivity while ensuring that you can trust in the quality of service provided.
• One-Year Duration: With a full year of service included, this plan guarantees maximum dependability and consistent support, giving you the confidence that your systems are in good hands throughout the duration of the agreement.

Technical Details

Service Type: Extended Service (Renewal)
Zone: Zone 1
Support Coverage: 9 x 5 (9 hours a day, 5 days a week)
Service Response Time: Next Business Day On-Site
Service Components: Parts and Labor, On-site Maintenance
Service Duration: 1 Year
Physical Support Type: Yes

How to Install

1. Purchase the Quantum StorageCare Bronze Support Plan online or through your authorized Quantum distributor.
2. After your purchase, you will receive a confirmation email with your service agreement details.
3. Reach out to Quantum's customer support to schedule your service activation and discuss any specific needs you may have.
4. Once your support plan is active, keep the service agreement details handy for reference when contacting support.
5. In case of any issues, simply follow the steps provided in your service agreement to initiate an on-site visit or request assistance.

Frequently Asked Questions

What is included in the Quantum StorageCare Bronze Support Plan?

The plan includes 9 x 5 support, next business day on-site service, parts and labor coverage, and a full year of service duration to ensure you have comprehensive support for your storage solutions.

How quickly can I expect service after I report an issue?

With the next business day on-site service feature, you can expect a technician to be on-site the following business day after you report an issue.

Is there a limit on how many service calls I can make during the year?

No, there is no limit on service calls. You can request support as needed throughout the duration of your one-year plan.

Can I renew my support plan?

Yes, the Bronze Support Plan can be renewed annually to ensure continuous coverage for your storage systems.

What should I do if my storage system fails?

If your storage system fails, contact Quantum's customer support immediately to initiate the repair service as per your support plan.