Quantum StorageCare Bronze Support Plan – Zone 1 – Extended Service (Renewal) – 1 Year

Discover dependable, enterprise-grade protection for your storage environment with the Quantum StorageCare Bronze Support Plan. Tailored for Zone 1 deployments, this Extended Service (Renewal) delivers predictable uptime, rapid on-site intervention, and comprehensive preventive maintenance designed to keep your storage systems performing at peak levels. With a 1-year renewal window, you gain a predictable budgeting cycle that minimizes downtime and ensures your data storage infrastructure remains available when your business depends on it. The Bronze level focuses on essential, practical service—on-site support, standard response times, and inclusive parts and labor—so you can resolve issues quickly without surprise costs. This plan is ideal for organizations seeking reliable hardware support for storage arrays, NAS devices, and related components, with straightforward renewal and clear coverage terms. Whether you operate in a data center, a remote site, or a distributed network, Zone 1 Bronze ensures qualified technicians are dispatched promptly to diagnose, repair, and verify resolution, keeping your storage operations online and productive.

• On-site, next-business-day coverage: When a storage or hardware issue arises, your Bronze plan mobilizes qualified technicians to your site within a next-business-day window, reducing downtime and ensuring rapid restoration of storage access and data availability. With 9x5 support, critical incidents are handled during standard business hours, helping IT teams align with internal processes and service-level expectations.
• Maintenance, parts, and labor included: The Bronze plan bundles preventive maintenance and repair services with all necessary parts and labor, delivering a predictable spend and eliminating surprise repair costs. Regular maintenance helps extend hardware life, preserve performance, and prevent cascading failures that could impact data throughput, I/O operations, and overall storage reliability.
• Zone 1 coverage: Zone 1 coverage targets a specific geographic area, enabling faster dispatch, shorter travel times, and optimized scheduling. This localized approach translates into quicker issue resolution and more reliable service windows for on-site interventions, ensuring storage systems stay online during critical business periods.
• 1-year renewal for consistent productivity: The Extended Service (Renewal) term provides a full year of coverage that you can renew annually, giving your team predictable budgeting and priority access to skilled technicians. Regular renewal helps maintain continuity of support for storage ecosystems that power mission-critical workloads, providing long-term stability for your IT environment.
• Physical service with repair inclusion: The Bronze plan emphasizes hands-on support: on-site technicians perform diagnostics, repair work, and verification of problem resolution. The physical service approach minimizes back-and-forth and ensures you receive tangible, testable outcomes with each service event, supporting ongoing operational uptime.

Technical Details of Quantum StorageCare Bronze Plan

• Service Level: Bronze Support Plan
• Geography / Zone: Zone 1
• Coverage: On-site visits with Next Business Day response
• Support Window: 9 x 5 (9:00–17:00 local time) on business days
• Service Type: Extended Service (Renewal)
• Duration: 1 Year, renewable annually
• Inclusions: Maintenance, Parts & Labor, and Repair services
• Delivery Method: On-site, physical service
• Intended Use: Storage hardware and related components requiring on-site support and maintenance

How to Install Quantum StorageCare Bronze Plan

Activating or renewing the Quantum StorageCare Bronze Plan for Zone 1 is designed to be straightforward and IT-friendly. The goal is to ensure your storage environment remains protected, while providing a clear path for service delivery when issues arise. Use these practical steps to initiate or renew coverage, ensuring your on-site support is ready to respond when you need it most:

• Step 1: Access your account management portal and verify that Zone 1 is listed as your coverage area. Confirm that company details, contact information, and primary service contacts are current so dispatch can reach the right team quickly.
• Step 2: Select the Extended Service (Renewal) option for a 1-year term. Confirm the scope of coverage, including on-site support, maintenance, and repair services included in the Bronze plan.
• Step 3: Complete the renewal authorization or new plan enrollment. You will receive an electronic receipt and a service activation confirmation that outlines the effective date of coverage and the next renewal date.
• Step 4: Set escalation preferences and dispatch channels to ensure rapid technician arrival. Update any access instructions or required clearances for on-site visits to prevent delays.
• Step 5: Maintain an active renewal calendar and keep service contacts up to date. Periodically review service performance and utilization to optimize uptime and ensure timely support when incidents occur.

Frequently Asked Questions

• What exactly is included in the Quantum StorageCare Bronze Plan? The Bronze Plan provides on-site, next-business-day coverage within a 9x5 window, maintenance services, parts and labor, and repair capabilities. It is designed for Zone 1 deployments and is valid for a 1-year term with renewal options to maintain continuity of storage support.
• What is Zone 1 and how does it affect service? Zone 1 designates a specific geographic service area that allows for faster dispatch, shorter travel times, and optimized scheduling. It helps ensure technicians can reach your site quickly, reducing downtime and improving overall response times for critical storage issues.
• What does "Extended Service (Renewal)" mean? It means you can renew the Bronze coverage on an annual basis, providing ongoing protection and consistent access to trained technicians, preventive maintenance, and on-site repair services for your storage infrastructure.
• What is the typical response time under this plan? The plan features Next Business Day on-site support within a 9x5 business-hour window, enabling rapid assessment and action to restore storage availability and protect data integrity.
• Are parts and labor included? Yes. The Bronze plan includes both parts and labor as part of maintenance and repair activities, helping you avoid unexpected repair costs and ensuring predictable budgeting for storage upkeep.
• How does on-site support work? When an issue is reported, a qualified technician travels to your site to diagnose, repair, and verify that the problem is resolved. This hands-on approach minimizes downtime and provides tangible proof of repair and system stability.
• Who is eligible for Zone 1 Bronze coverage? Zone 1 Bronze is designed for customers operating within the Zone 1 service area. If your location falls within Zone 1, you can pursue this plan for reliable on-site storage support and maintenance over a 1-year period with renewal options.
• Can I upgrade or downgrade plans later? Upgrading or downgrading plans is typically possible during the renewal cycle or account review, subject to organizational policy and availability in the Zone 1 service region. Check your account portal for upgrade options.