Quantum StorageCare Bronze Zone 1 Extended Service (Renewal) – 1 Year

Protect your storage infrastructure with the Quantum StorageCare Bronze Zone 1 Extended Service, a one-year renewal plan designed for rapid, on-site support and dependable maintenance. This Bronze tier delivers essential coverage for Zone 1 environments, combining proactive care with fast response times so you can focus on your core business. Whether you’re safeguarding sensitive data, maintaining uptime for critical applications, or extending the life of your storage assets, StorageCare Bronze offers practical, cost-effective protection that emphasizes reliability, efficiency, and peace of mind.

With a strong emphasis on on-site service, this renewal plan minimizes disruption by bringing experienced technicians directly to your facility. The combination of Next Business Day parts and labor response, comprehensive maintenance, and reliable parts replacement ensures that issues are diagnosed, repaired, and resolved quickly, reducing downtime and helping you meet service level objectives. The Bronze plan also addresses both electronic (software and firmware) and physical (hardware) components, delivering end-to-end protection across your storage stack. For organizations operating in Zone 1 deployments, StorageCare Bronze stands out as a straightforward, practical solution that aligns with budgeting cycles while delivering durable results and steady performance.

Choosing StorageCare Bronze is about investing in continuity. It’s designed to minimize the risk of unexpected outages and preserve data integrity by ensuring that critical storage systems receive timely attention and professional maintenance. The service scope embraces preventive maintenance to extend equipment life, parts replacement to prevent wear-related failures, and on-site expertise to resolve even stubborn issues. If you value a dependable, 12-month protection plan that keeps your storage environment running smoothly without the complexity of higher-tier contracts, Bronze Zone 1 is a compelling option.

• On-site support: Our certified technicians arrive at your location with the right tools and spare parts, delivering hands-on diagnostics, immediate fault isolation, and proactive maintenance to minimize production interruptions and ensure consistent performance.
• Next Business Day response: We prioritize urgent storage incidents, coordinating dispatch for parts and skilled technicians to arrive by the next business day, enabling rapid restoration of access to data, reduced MTTR, and improved uptime.
• Comprehensive coverage: Routine preventive maintenance, wear-part replacements, firmware updates where applicable, and labor to execute repairs, ensuring higher reliability, extended equipment life, and smoother expansions or migrations.
• Single-year renewal: A predictable 12-month plan that aligns with budgeting cycles, permits regular service reviews, and helps you maintain consistent service levels across your storage estate.
• Electronic and physical service: Coverage spans both software/firmware and hardware components, including diagnostics, software updates where supported, configuration validation, and on-site hardware replacements for complete protection.

Technical Details of Quantum StorageCare Bronze Zone 1 Extended Service (Renewal) – 1 Year

• Service Type: Bronze; Zone: 1; Coverage: Extended Service (Renewal); Duration: 1 Year.
• Response Time: Next Business Day (Parts & Labor) to ensure timely restoration and minimal downtime.
• Delivery Model: On-site support with active maintenance and replacement of parts as required by the plan terms.
• Included Services: Parts replacement service is included; preventive maintenance and basic diagnostics are provided to sustain optimal operation.
• Service Sub Type: Electronic and Physical; accommodates both software/firmware issues and hardware failures.

how to install Quantum StorageCare Bronze Zone 1 Extended Service (Renewal) – 1 Year

• Step 1: Confirm eligibility and renewal status through your Quantum StorageCare account manager or customer portal to ensure this Bronze Zone 1 plan applies to your environment.
• Step 2: Gather essential details about your storage fleet (device models, locations, critical workloads) so the on-site team can prepare the right parts and tools before arrival.
• Step 3: Initiate renewal through your preferred channel (sales or support), providing the product SKU and confirming the 1-year term to lock in coverage and pricing.
• Step 4: Schedule the on-site service window with our field technicians. They will perform a comprehensive health check, preventive maintenance, and any necessary parts replacements under the Bronze Zone 1 coverage.
• Step 5: Complete service validation and documentation. You will receive a detailed service report outlining work performed, parts used, and recommendations for ongoing upkeep to help you plan future maintenance.

Frequently asked questions

• Q: What is included in the Quantum StorageCare Bronze Zone 1 Extended Service (Renewal) plan? A: The plan includes on-site support, routine maintenance, parts and labor, and Next Business Day response for Zone 1 environments, with a 1-year renewal term. It covers both electronic (software/firmware) and physical (hardware) components, ensuring comprehensive protection across your storage stack.
• Q: What does Next Business Day mean for this service? A: If an issue is reported during business hours, a technician will be dispatched to your site, typically arriving by the next business day, to diagnose, repair, or replace components as required under the plan terms.
• Q: Is this plan suitable for all storage environments? A: The Bronze Zone 1 plan is designed for Zone 1 deployments, offering essential protection with a focus on rapid on-site response, practical maintenance, and reliable parts replacement to keep critical storage assets operational.
• Q: Can I extend or upgrade this plan? A: This is a renewal-based Bronze Plan for 1 year. Extensions and upgrades can be discussed with your account manager to align with evolving infrastructure needs and budget cycles, ensuring continued protection as your environment grows.
• Q: Are both electronic and physical components covered? A: Yes. The plan covers electronic (software/firmware) and physical (hardware) components under a single service umbrella, delivering broad coverage for your storage ecosystem.