Quantum StorageCare Bronze Support Plan Zone 1 - Uplift - 1 Year - Service Support Plan (5)

Quantum StorageCare Bronze is the cost-conscious choice for protecting single-site storage deployments and non-critical operations. This plan delivers essential, dependable support that helps you keep your storage system operating at peak efficiency while controlling total ownership costs. With complimentary telephone assistance and a next-business-day on-site response, Bronze provides a reliable safety net for small to mid-size organizations that want responsive service without a steep price tag. It’s designed to maintain optimal system health, minimize downtime, and provide predictable budget planning through a transparent, one-year coverage window. Whether you’re safeguarding a single data vault, a compact storage rack, or a modest NAS ecosystem, Bronze delivers the coverage, speed, and reliability you need to stay productive.

• Economical Bronze coverage tailored for single-site storage environments or non-critical operations. This plan focuses on delivering essential protection with a clear, predictable cost structure, so you can plan maintenance without surprise fees or hidden charges. It’s the smart, budget-friendly choice for organizations that need dependable support without premium-price control.
• Free telephone support and Next Business Day on-site service. Quantum StorageCare Bronze makes expert help available when you need it, with no-cost phone access and a guaranteed on-site visit the following business day. This combination reduces downtime and keeps your storage system online, even during busy periods.
• 9 x 5 repair service availability for convenience and efficiency. Bronze support is designed to align with standard business hours, giving you reliable access to skilled technicians during the workweek. This ensures prompt attention to issues that could impact data availability or system performance.
• Electronic and Physical service sub-type for enhanced reliability. By offering both remote (electronic) and on-site (physical) service options, Bronze ensures flexible, comprehensive coverage. This dual approach helps resolve problems quickly and keeps your storage environment productive.
• Parts and labor included with a clear one-year duration. The plan covers necessary repair work and parts replacement as required, giving you a predictable total cost of ownership and dependable results over a 12-month horizon. It’s designed to maximize uptime while keeping maintenance costs transparent and manageable.

Technical Details of Quantum StorageCare Bronze Support Plan Zone 1 - Uplift - 1 Year - Service Support Plan (5)

• Plan Type: Bronze StorageCare plan for Zone 1 - Uplift configuration. This category reflects the foundational level of service coverage within the Quantum StorageCare portfolio.
• Coverage Duration: 1 Year. The plan remains active for twelve months from the start date, providing ongoing protection and predictable budgeting for routine maintenance and repairs.
• Response Times: Next Business Day on-site service. When encountering an eligible issue, a qualified technician arrives the next business day to assess, repair, or replace as needed to restore normal operation.
• Availability: 9 x 5 repair service. Support is available during standard business hours to align with typical enterprise workloads and to minimize disruption during peak usage.
• Support Channels: Free telephone support included. You have access to expert guidance via phone to troubleshoot and triage issues before an on-site visit is required.
• Service Sub-Type: Electronic and Physical. Coverage includes both remote diagnostic assistance and on-site hardware service, improving reliability and ensuring maximum productivity.
• Inclusions: Repair service with parts and labor. The plan covers the necessary repair activities and the associated parts, ensuring problems are resolved efficiently with skilled technicians.
• Scope: Suitable for single-site storage environments or non-critical storage operations. Designed to protect essential workloads without the complexity or cost of higher-tier plans.

how to install Quantum StorageCare Bronze Support Plan Zone 1 - Uplift - 1 Year - Service Support Plan (5)

Activating Quantum StorageCare Bronze is straightforward and designed to minimize friction so your storage environment remains protected with minimal downtime. Follow these practical steps to enroll and begin receiving Bronze coverage.

• Confirm eligibility and plan fit. Review your storage deployment size, criticality, and budget to ensure Bronze is the right choice for Zone 1 - Uplift operations. If your environment aligns with single-site storage or non-critical workloads, Bronze is typically the best starting point.
• Acquire the service plan. Proceed with purchase through your authorized Quantum channel or partner, ensuring you select the Bronze StorageCare option for Zone 1 - Uplift and a 1-year term. Have your account and deployment details ready for quick enrollment.
• Register device identifiers. During activation, provide essential identifiers for your storage hardware (such as model, serial numbers, and location). This helps route the right technician and ensures on-site visits address the correct equipment.
• Schedule activation and on-site service windows. Coordinate with Quantum support to set a convenient on-site visit date within the next business day. Confirm location, access instructions, and any site-specific safety requirements to expedite service delivery.
• Enable support channels. Make sure the designated administrator has access to the 9x5 telephone support and knows how to initiate remote diagnostics if needed. This ensures you can leverage electronic service when possible, reducing on-site visit durations.
• Maintain renewal readiness. At the end of the 12-month term, evaluate performance, uptime, and evolving storage needs to decide whether to renew Bronze or upgrade to a higher plan. A clear renewal path helps sustain consistent protection without gaps.

Frequently asked questions

• Q: What does Quantum StorageCare Bronze cover?
  A: Bronze provides essential protection for single-site storage environments or non-critical operations, including free telephone support, next-business-day on-site service, 9x5 repair availability, electronic and physical service sub-type coverage, and a 1-year duration with parts and labor included for repairs.
• Q: How quickly can I expect an on-site technician?
  A: Bronze offers Next Business Day on-site service after an issue is reported, helping to minimize downtime and restore normal operations promptly.
• Q: Are parts and labor included?
  A: Yes. The Bronze plan includes both parts and labor for repair tasks, ensuring that repairs are completed efficiently and with the appropriate components.
• Q: What are the support hours?
  A: The plan provides 9x5 repair service availability, aligning with typical business hours to support standard enterprise workflows.
• Q: Is this plan suitable for electronic-only issues or does it include physical service?
  A: Bronze covers both electronic (remote/diagnostic) and physical (on-site) service sub-types, giving you flexible, comprehensive coverage for a range of storage environment needs.
• Q: How long does the coverage last?
  A: The Bronze plan is valid for 1 year from activation, providing a predictable, time-bound framework for maintenance and support costs.