Description
The Quantum StorageCare Bronze Support Plan - Zone 1 - Uplift - 3 Year - Service is designed to provide cost-effective, essential support tailored to meet the needs of your business. This plan focuses on delivering vital assistance during business hours, ensuring that your operations run smoothly without interruptions. With access to skilled technical support, timely delivery of replacement parts, and installation services for non-customer replaceable components, you can be confident that any technical issues will be resolved promptly and efficiently.
- Comprehensive Technical Support: Gain peace of mind with access to skilled technical support during business hours, helping you navigate through any challenges that arise.
- Next Business Day Delivery: Experience minimal downtime with next business day delivery of replacement parts, ensuring that your system is back up and running as quickly as possible.
- Installation Services: Benefit from professional installation of non-customer replaceable components, ensuring that all repairs and replacements are handled correctly for optimal performance.
- Reliable Issue Resolution: Rest assured knowing that you have reliable support at your fingertips to resolve all your technical issues quickly and effectively.
- Phone Support Service: Utilize our dedicated phone support service that helps you manage any mishaps, providing you with direct assistance when you need it most.
Technical Details of Product
The Quantum StorageCare Bronze Support Plan covers a 3-year service agreement and is specifically designed for Zone 1. This plan includes the following key features:
- Duration: 3 Years
- Zone: Zone 1
- Service Type: Uplift
- Support Hours: Business hours support
- Parts Delivery: Next business day delivery
How to Install
Installation of the support plan is simple and straightforward. Follow these steps to ensure you are fully set up:
- Contact Quantum StorageCare customer service to activate your support plan.
- Provide your device details and any relevant information about your current setup.
- Schedule a time for the installation of non-customer replaceable components with a certified technician.
- Once installed, ensure that you have the contact details for phone support readily available for any future assistance.
Frequently Asked Questions
1. What is included in the Quantum StorageCare Bronze Support Plan?
The plan includes business hours technical support, next business day delivery of replacement parts, and installation services for non-customer replaceable components.
2. How does next business day delivery work?
If a replacement part is needed, it will be shipped to you the next business day to minimize downtime.
3. Is there phone support available?
Yes, the plan includes a dedicated phone support service to help you address any issues that may arise.
4. What type of technical issues can be resolved under this plan?
All technical issues related to your Quantum storage devices can be addressed under the support plan, ensuring reliable assistance.
5. Can I upgrade my support plan in the future?
Yes, you can discuss upgrade options with Quantum StorageCare customer service at any time during your support agreement.
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