Quantum StorageCare Bronze Support Plan, Zone 2 - Extended Service (Uplift) – 3 Year – Service

The Quantum StorageCare Bronze Support Plan is a durable, cost-effective service program designed to keep critical storage environments resilient and productive. Created for zone 2 deployments, this Extended Service (Uplift) option offers a robust 3-year commitment with a focus on reliability, rapid issue resolution, and straightforward access to expert assistance. With 9x5 coverage and Next Business Day availability for parts and labor, this plan is engineered to minimize downtime, simplify budgeting, and deliver predictable service outcomes. It combines essential elements like direct phone support, proactive maintenance, and a clearly defined escalation path to ensure you stay operational when it matters most. Whether you’re safeguarding a growing data footprint, supporting a hybrid cloud strategy, or maintaining multi-site storage ecosystems, the Bronze Plan provides a solid foundation for steady performance and long-term value.

• Unmatched uptime protection with Zone 2 uplift: This plan extends coverage to Zone 2 environments, ensuring your core storage infrastructure benefits from prioritized support windows and tailored SLAs. The uplift enhances reliability for regional deployments, helping you avoid costly downtime and keep business continuity intact.
• Fast, dependable response with Next Business Day service: When a storage issue arises, ourParts & Labor response targets the next business day, enabling timely repair and maintenance. This rapid cadence minimizes impact on your operations, reduces disruption, and accelerates remediation in busy production cycles.
• Comprehensive support for peace of mind: Included phone support provides direct access to experienced storage technicians who diagnose problems, guide recovery steps, and coordinate on-site or remote assistance as needed—delivering clear guidance and reduced mean time to repair (MTTR).
• Long-term coverage for stable budgeting: A full 3-year service duration delivers consistent service levels and predictable pricing, helping you plan maintenance spend without sudden renewal spikes or hidden fees.
• Clear, practical coverage details: The Bronze Plan includes maintenance and Parts & Labor, ensuring essential components and services are covered under a single, understandable agreement. This clarity helps you justify IT spend and communicate expectations across teams.

Technical Details of Quantum StorageCare Bronze Plan

• Service duration: 3 years
• Service level: Bronze, Zone 2 - Extended Service (Uplift)
• Response time: Next Business Day (Parts & Labor)
• Coverage: Maintenance and Parts & Labor included
• Support channels: Phone support
• Availability window: 9x5 business hours
• Geographic scope: Zone 2 coverage for targeted regional deployments

How to install Quantum StorageCare Bronze Plan

Activating the Bronze Plan is straightforward and designed to integrate seamlessly with your existing storage assets. The following steps help you establish coverage quickly and accurately:

1) Sign in to your StorageCare portal or contact your account manager to activate the Bronze Plan for Zone 2 uplift. This step establishes the service level and ensures your account aligns with the correct coverage zone.

2) Link the plan to the affected storage assets in your environment. Associating the plan with the relevant storage arrays, controllers, or devices guarantees that maintenance windows, escalation paths, and response times apply to the correct components.

3) Confirm your preferred communication method and ensure your team’s primary phone support contacts are up to date. This enables rapid dispatch of technicians and reduces delays in case of issues.

4) Schedule an onboarding discussion if needed. A quick review of service expectations, escalation procedures, and maintenance best practices helps teams leverage the plan effectively from day one.

5) Maintain up-to-date documentation and asset inventory. Accurate asset identification and scope clarity simplify future service requests, improve triage accuracy, and optimize resource allocation during incidents.

Although this is a service plan rather than a traditional hardware installation, the activation workflow follows a simple, customer-friendly process designed to get you protected quickly while preserving full visibility into coverage and responsibilities. If you manage multiple sites or heterogeneous storage platforms, your account manager can tailor the configuration to reflect site-specific SLAs, contact points, and preventive maintenance schedules, ensuring consistent service experiences across your entire environment.

Frequently asked questions

• What does the Quantum StorageCare Bronze Plan include?

  The Bronze Plan provides a 3-year Extended Service (Uplift) with Zone 2 coverage, 9x5 support hours, Next Business Day parts and labor response, and access to phone-based technical support. Maintenance and Parts & Labor are included as part of the service package, delivering a straightforward, predictable protection plan for storage infrastructure.

• What is Zone 2 in StorageCare terms?

  Zone 2 refers to a defined geographic or network region within which the service provider guarantees specific response times and coverage levels. This uplifted zone ensures priority scheduling and tailored support for storage assets located in that region.

• How fast is the Next Business Day response?

  For eligible incidents, the plan targets a Next Business Day response for parts and labor, meaning technicians or replacement components are dispatched within the next business day after issue identification and ticket creation, helping to minimize downtime.

• Is phone support available 24/7?

  No. The Bronze Plan offers 9x5 business hours phone support, aligned with typical IT operation hours. For after-hours emergencies, you may have access to standard escalation processes defined in your agreement.

• Does the plan cover both maintenance and parts?

  Yes. The Bronze Plan includes maintenance and Parts & Labor, ensuring that both routine upkeep and component replacements are covered under the service contract.

• How does activation work for multiple sites?

  Activation can be coordinated with your account manager to apply Zone 2 uplift across all eligible sites. Asset tagging and portal configuration help ensure consistent coverage across locations and simplify future service requests.