Quantum StorageCare Bronze Support Plan — Zone 3 (Renewal) | 1 Year On-site Service

This Quantum StorageCare Bronze Support Plan for Zone 3 delivers a dependable, cost-conscious path to keeping your storage system reliably online. Tailored for organizations seeking predictable total cost of ownership, this renewal plan combines essential on-site service with proactive maintenance to minimize downtime and maximize system health. Designed to fit mid-range deployments, Zone 3 coverage ensures timely support while preserving budget flexibility, so you can focus on your core business while your storage infrastructure stays protected.

• 9 x 5 coverage with Next Business Day on-site response ensures rapid restoration of service during standard business hours, helping you avoid prolonged outages in critical storage environments.
• On-site maintenance and preventive care keep your hardware operating at peak efficiency, reducing the risk of unexpected failures and extending the lifespan of key components.
• Parts and labor are included, simplifying budgeting and eliminating surprise repair costs while ensuring genuine parts are used to maintain optimal performance.
• Renewal-friendly program structure delivers predictable totals over the contract term, making total cost of ownership easier to forecast and manage for IT budgets.
• Zone 3 alignment provides a balanced service footprint for regional coverage, combining responsive support with a cost-effective Bronze tier to meet the needs of growing storage environments.

Technical Details of Quantum StorageCare Bronze

• Plan Type: Bronze
• Zone: 3
• Service Level: Extended Service (Renewal)
• Duration: 1 Year
• Response Window: 9x5 business hours
• Response Time: Next Business Day on-site
• Coverage: On-site visits, maintenance, parts and labor
• Focus: Storage systems and related components supported by the Bronze tier
• Delivery Model: Renewal-based service to maintain continuity of coverage

Note: This section provides a concise snapshot of core attributes for quick comparison. Detailed terms and exclusions apply per the service agreement.

How to install Quantum StorageCare Bronze

• Confirm eligibility and zone alignment for Zone 3 coverage with your account administrator or service rep to ensure proper assignment and scheduling.
• Renew or enroll in the Bronze plan through your enterprise portal or by contacting your designated sales or support representative to initiate the onboarding process.
• Prepare your storage system identifiers (serial numbers, model numbers, and site location) so the on-site technician can quickly locate the covered devices during the first visit.
• Schedule an onboarding visit within the first 30 days of activation to review current health, confirm priority components, and align maintenance routines with your operational calendar.
• Establish escalation contacts and preferred communication channels so the service team can reach the right stakeholders promptly in the event of an issue.

Frequently asked questions

• Q: What does the Bronze StorageCare plan include?

  A: The Bronze plan provides on-site support during 9x5 business hours with Next Business Day response, on-site maintenance, and coverage for parts and labor. It is designed to deliver essential protection and predictable costs for Zone 3 regions, focusing on reliability and basic preventative care without the higher-tier features found in premium plans.

• Q: What is Zone 3 coverage?

  A: Zone 3 denotes a regional service footprint that balances timely response with cost efficiency. It targets mid-range geographic coverage and is well-suited for organizations with storage deployments that require dependable on-site support without the accelerated response times of higher zones.

• Q: How quickly can I expect service after a reported issue?

  A: For Bronze Zone 3 plans, the standard expectation is Next Business Day on-site arrival following a valid service request, during 9x5 business hours. This timeline helps minimize downtime by ensuring a technician reaches the site promptly to assess and address the problem.

• Q: Are parts and labor covered?

  A: Yes. The plan includes parts and labor, simplifying budgeting and ensuring that qualified technicians can perform repairs with genuine replacements as needed to restore system operation.

• Q: How does renewal affect cost and coverage?

  A: Renewal maintains continuity of Bronze Zone 3 coverage and preserves a predictable total cost of ownership. Renewals align service terms with your ongoing storage needs, reducing the risk of gaps in support and helping you plan finances with confidence.