Quantum StorageCare Gold Support Plan — 1 Year On-site Service

Protect your quantum storage investment with the pinnacle of on-site support. The Quantum StorageCare Gold Support Plan offers a comprehensive, year-long commitment to keep your storage infrastructure performing at peak levels around the clock. With 24 x 7 access to expert technicians, a guaranteed 4-hour on-site response, and a full package that includes maintenance, parts, and labor, this plan delivers reliability, speed, and predictable budgeting for mission-critical environments. If your operations rely on constant access to data, this Gold plan is designed to minimize downtime, accelerate incident resolution, and maximize the productivity of your IT teams by moving repairs from remote troubleshooting to hands-on, on-site expertise.

Gold-level coverage emphasizes not only rapid fixes but also proactive care. Your on-site technician arrives equipped to diagnose issues, verify hardware health, perform preventive maintenance, and replace components as needed—all during a single visit when possible. The physical service approach ensures that a qualified professional is physically present at your location, applying real-world diagnostics, firmware validation, and hardware verification in your environment. This translates into faster, more accurate repairs, reduced risk of misdiagnosis, and fewer follow-up visits, which ultimately means less disruption to your business operations. By coupling preventive maintenance with urgent incident response, the plan helps you sustain performance, extend the life of your storage assets, and protect against data access interruptions that can derail critical workflows.

In today’s data-intensive landscape, uptime is not a luxury—it is a requirement. The 24 x 7 service availability ensures you have support whenever you need it, including nights, weekends, and holidays. A guaranteed 4-hour on-site response time reduces the time it takes to begin remediation, which is essential when storage performance impacts application latency, backup windows, and disaster recovery readiness. The Gold plan’s year-long duration aligns with typical budgeting cycles and procurement strategies, offering a stable, predictable cost model for storage maintenance that can be integrated into IT financial plans and capital expenditure forecasts. With this coverage, your storage environment benefits from a consistent maintenance cadence, timely firmware updates, and a clear escalation path that speeds problem resolution while preserving service levels across your organization.

Beyond speed and reliability, the StorageCare Gold plan translates into measurable outcomes for IT teams. Fewer emergency tickets, improved service-level agreement (SLA) adherence, and less administrative overhead in coordinating repairs mean you can redirect resources toward strategic initiatives rather than firefighting. The combination of 24 x 7 access, 4-hour response, on-site maintenance, and inclusive parts and labor minimizes unexpected costs and eliminates surprise invoices when hardware repairs are required. With predictable annual pricing, you can plan for backups, firmware refresh cycles, capacity planning, and potential system upgrades without renegotiating terms mid-year. This plan is crafted for organizations that demand continuous data availability, streamlined maintenance workflows, and the confidence that comes from knowing a qualified technician will be on-site to restore operation quickly when issues arise.

For teams managing large-scale storage deployments, the Gold Support Plan delivers additional peace of mind. On-site service reduces the risk of miscommunication that can occur with remote-only troubleshooting. Technicians bring the necessary replacement parts and diagnostic tools to your location, enabling quicker fault isolation and repair. The plan’s physical service nature supports environments where sensitive data requires hands-on handling, precise hardware procedures, and adherence to on-site safety and compliance standards. In effect, you’re investing in a higher level of reliability and a faster path to normal operation, which helps maintain service levels for customers, partners, and internal stakeholders who depend on stable, high-performance storage systems.

• 24 x 7 on-site support with a guaranteed 4-hour response: Rapid dispatch to your data center or site ensures minimal downtime and faster restoration of storage services.
• On-site maintenance, parts and labor included: Comprehensive coverage that includes preventive maintenance, component replacements, and hands-on repair without extra charges for parts or labor.
• Physical service for reliability: Trained technicians perform on-site inspections, firmware updates, and hardware replacements with physical presence for accuracy and quality control.
• 1-year service duration: A full 12-month agreement that aligns with budgeting cycles and provides steady protection for your storage infrastructure.
• Designed for maximum productivity: Proactive health checks, performance optimization, and fast issue resolution keep your storage systems operating at peak efficiency.

Technical Details of Quantum StorageCare Gold Support Plan - 1 Year - Service On-site

• Plan type: Gold Support Plan for Quantum Storage hardware and related components
• Coverage: 24 x 7 priority on-site support with guaranteed 4-hour response time
• Service location: On-site (customer premises)
• Duration: 1 year from activation date
• Inclusions: Maintenance, parts, and labor coverage
• Service characteristics: Physical service subtype with on-site technicians
• Response time: 4 hours from service request, 24/7 availability
• Target systems: Quantum Storage storage arrays, controllers, and related components

How to install Quantum StorageCare Gold Support Plan

Activating the Gold support plan is a straightforward process designed to integrate with your existing procurement and IT service workflows. Begin by confirming eligibility for on-site coverage with your Quantum Storage account administrator or authorized reseller. Gather essential details such as your plan start date, the serial numbers or SKUs of your storage hardware, and your primary deployment locations. Contact the official Quantum StorageCare support portal or your assigned account manager to initiate activation. The activation team will verify your account, confirm coverage eligibility, and set up the Gold plan in your service catalog.

During activation, you will specify preferred service windows, escalation contacts, and the primary on-site site lead who will coordinate with the on-site technicians. Your account will be provisioned with a service level agreement (SLA) that guarantees 24 x 7 access and a 4-hour on-site response. The activation process includes scheduling an initial readiness check, verifying key firmware versions, and confirming spare parts availability to support proactive maintenance and potential component replacements. As part of onboarding, you may receive documentation outlining how to open a service ticket, what information to provide during incidents, and how to track technician progress in real time. After activation, maintain a standing maintenance calendar to ensure regular health checks and firmware updates align with your internal change management policies. This upfront setup helps ensure that when a problem occurs, you have a clear, fast path to resolution that minimizes disruption.

Remember that on-site visits are performed by trained technicians who carry the necessary parts. Should your environment require additional specialized hardware or configurations, discuss these needs during activation so they can be incorporated into the maintenance schedule. You can also coordinate with your internal IT team to align the Gold plan with any disaster recovery testing or backup validation cycles, ensuring that critical data remains available even during maintenance windows. By planning ahead, you maximize the value of StorageCare Gold coverage and shorten downtime during unexpected incidents. With a well-structured onboarding, your organization gains faster fault isolation, a better understanding of storage health trends, and a predictable maintenance rhythm that sustains performance over the plan year.

Frequently asked questions

• What does the Quantum StorageCare Gold Support Plan include? The plan provides 24 x 7 on-site support, a guaranteed 4-hour on-site response, on-site maintenance, and parts and labor coverage for a full year, with a physical service approach.
• What is the response time? A technician is dispatched within 4 hours of a service request, and on-site work begins to diagnose and remediate issues promptly.
• Is this plan suitable for all Quantum Storage products? The Gold plan is designed to cover eligible Quantum Storage hardware and related components; check with your account manager for exact compatibility and coverage details.
• Can maintenance be scheduled, or is it only reactive? The plan supports proactive maintenance and regular health checks in addition to reactive incident response to minimize downtime.
• How long does activation take? Activation typically occurs within a few business days after purchase, depending on account status and site readiness; your account manager will provide a precise timeline.
• How do I renew the plan? Renewal can be arranged before the current term ends through your Quantum StorageCare account portal or by contacting your sales representative.