Quantum StorageCare Gold Support Plan - 2 Year

Quantum StorageCare Gold is the premium support program engineered for organizations that require unwavering uptime and robust reliability across complex storage environments. This plan is built for enterprises with around-the-clock high-availability needs, where even a short outage can impact critical workloads, customer experience, and business reputation. With Gold, you gain access to a comprehensive service framework designed to minimize downtime, accelerate recovery, and keep your storage infrastructure performing at peak levels. The combination of 24x7 on-site coverage, a swift four-hour target response time, and priority access to Quantum’s storage experts creates a powerful shield against disruptions and a dependable partner for ongoing IT operations.

Gold Support is more than a reactive support contract. It delivers predictable service quality and rapid escalation to senior engineers who understand storage architectures, data protection, and performance optimization. You benefit from on-site support around the clock, ensuring that experienced technicians can reach your site when urgent issues arise, even outside traditional business hours. This focus on rapid, effective intervention translates into improved availability for database transactions, virtualized environments, backup and archiving workflows, and other storage-dependent processes that businesses rely on to stay competitive.

The program’s structure is designed for straightforward operations and ease of vendor management. It includes both electronic and physical service subtypes, giving you flexibility in how support is delivered and managed. In practice, this means you can coordinate remote guidance for routine matters or leverage on-site visits for hands-on diagnostics, equipment swaps, and configuration optimizations. The combination of on-site presence and remote accessibility accelerates issue resolution, reduces the total downtime experienced by your teams, and helps you maintain continuous service levels across critical storage domains.

With Gold, you also gain peace of mind through guaranteed parts and labor coverage, ensuring maximum productivity and reliable performance. The plan is designed to sustain operations for the long term, featuring a two-year service duration that aligns with the lifecycle expectations of storage ecosystems and the budgeting cycles of most enterprise IT departments. The four-hour service response time is a clear commitment to speed, enabling faster triage, repair, and recovery actions when incidents occur. And because the plan prioritizes you in Quantum’s engineering queue, you’ll experience reduced wait times and quicker access to the expertise needed to get systems back online and performing optimally.

Another key advantage of the Gold plan is the emphasis on expert access and proactive guidance. Quantum’s highly trained storage specialists provide prioritized telephone support, helping you navigate complex configurations, firmware updates, compatibility considerations, and optimization opportunities. This direct line to experienced professionals reduces the risk of misconfiguration, accelerates problem resolution, and supports your team in maintaining peak storage performance. In environments where data availability and response times are mission-critical, Gold offers a level of confidence that’s hard to match with standard support plans.

Organizations that choose Quantum StorageCare Gold can tailor their support experiences to their specific operational realities. Whether you’re running on-premises storage arrays, hybrid configurations, or multi-vendor environments that include partner technologies, the Gold plan is designed to adapt. The combination of 24x7 coverage, a four-hour on-site or remote response target, and priority access to Quantum’s experts helps ensure that your storage layer remains resilient, scalable, and aligned with your evolving business goals. It’s a comprehensive, future-proof approach to storage support that emphasizes continuity, performance, and predictable costs—so your teams can focus on driving value rather than chasing downtime.

In short, Quantum StorageCare Gold is the trusted enhancement for organizations that demand relentless reliability and rapid, expert assistance for their storage backbone. The program’s unique blend of around-the-clock availability, expedited response, on-site engineering, and thorough parts-and-labor coverage creates a dependable foundation for your data strategy, empowering you to deliver consistent service levels, protect mission-critical information, and sustain growth with confidence.

• 24x7 on-site support with a guaranteed four-hour target response time to quickly restore critical systems and minimize downtime.
• Priority access to Quantum’s storage expert telephone support, enabling faster guidance, escalation, and resolution when issues arise.
• Flexible service delivery with both electronic and physical service sub types for convenient maintenance and rapid deployment of fixes.
• Parts and labor coverage to maximize reliability and ensure continued productivity without unexpected maintenance costs.
• A two-year service duration that delivers long-term stability, predictable budgeting, and sustained performance across your storage environment.

Technical Details of Quantum StorageCare Gold Support Plan - 2 Year - Service t Plan, Uplift

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

How to install Quantum StorageCare Gold Support Plan - 2 Year - Service t Plan, Uplift

• Verify eligibility and confirm your organization’s billing and contact details with Quantum’s sales or channel partner to ensure the correct service level and region are captured in the contract.
• Activate the Gold Support Plan in the Quantum service portal or through your authorized distributor, attaching the applicable contract ID, UPC/SKU, and renewal schedule to enable rapid provisioning.
• Define and designate primary and secondary service contacts, escalation paths, and preferred communication channels (phone, email, or portal) to streamline incident routing and response.
• Schedule an initial onboarding and assessment with Quantum’s storage engineers to review your environment, identify high-priority workloads, and align on four-hour response expectations and on-site visit cadences.
• Configure monitoring and maintenance routines that align with the plan’s coverage, including access permissions, maintenance windows, and any required on-site visit sequencing for hardware refreshes or complex repairs.
• Document any site-specific considerations (hardware models, firmware versions, cabling topology, data protection policies) to support rapid diagnostics and minimize downtime during service interventions.

Frequently asked questions

• What is included in the Quantum StorageCare Gold plan? The Gold plan provides 24x7 on-site support with a four-hour target response, priority access to expert telephone support, electronic and physical service options, parts and labor coverage, and a two-year coverage window designed to maximize uptime and productivity for storage environments.
• How quickly can I expect a technician to arrive on-site? The plan guarantees a four-hour target response time, meaning a qualified technician will be in touch and either on-site or providing remote guidance within four hours of incident logging, depending on the location and severity of the issue.
• Is telephone support included, and can I escalate urgent issues? Yes. You receive priority access to Quantum’s expert telephone support, with streamlined escalation processes for high-priority incidents to ensure rapid resolution by storage specialists.
• Does the plan cover parts and labor? The Gold plan includes parts and labor service characteristics, helping to maintain reliability and maximize productivity by reducing unexpected maintenance costs and downtime.
• How long does the coverage last? The plan is structured as a two-year service duration, providing extended reliability, predictable budgeting, and continuity for your storage infrastructure over a substantial period.
• Can Gold be used for multi-vendor environments? The plan is designed to support complex storage ecosystems and is flexible enough to accommodate a range of storage technologies, while offering the priority access and rapid response that are central to its value. Specific compatibility should be confirmed with your Quantum representative during onboarding.
• What happens after I renew or extend the plan? Upon renewal, you continue to benefit from 24x7 coverage, the four-hour response target, and continued access to expert support, with updated terms aligned to your current environment and any hardware or software refreshes that have occurred.