Description
The Quantum StorageCare Gold Support Plan is designed for organizations that demand a premium level of service and support for their IT environments. With an unwavering commitment to high availability, this plan offers exceptional service tailored specifically for complex operations that require round-the-clock attention. Enjoy peace of mind with the knowledge that expert assistance is just a call away, backed by rapid response times and reliable support options.
- 24/7 On-Site Support: Benefit from dedicated on-site support any time of day or night, ensuring that your critical IT operations are never compromised.
- Priority Telephone Support: Receive immediate assistance with priority access to Quantum's expert telephone support team, minimizing downtime and maximizing productivity.
- Rapid Response Times: Experience a remarkable four-hour target response time, allowing for quick resolutions and immediate action when you need it most.
- Comprehensive Service Options: The Gold Support Plan encompasses both electronic and physical service options, providing the flexibility and convenience your organization requires.
- Extended Coverage: Enjoy the benefits of a full two-year service duration, delivering consistent support and reliability to ensure your operations run smoothly.
Technical Details of the Quantum StorageCare Gold Support Plan
- Service Type: 24/7 On-Site Support and Telephone Support
- Response Time: Targeted four-hour response time
- Service Duration: Two years of comprehensive support
- Service Availability: 24 hours a day, seven days a week
- Service Characteristics: Parts & Labor included for enhanced reliability
How to Install
Installing the Quantum StorageCare Gold Support Plan is straightforward. Once you purchase the plan, follow these steps:
- Contact your Quantum service representative to confirm your plan activation.
- Provide any specific requirements or preferences regarding your service setup.
- Receive your service confirmation and access details for priority telephone support.
- Document your organization's key IT contacts for effective communication during service requests.
- Enjoy peace of mind knowing that expert support is ready to assist you 24/7.
Frequently Asked Questions
- What is covered under the Gold Support Plan? The plan includes on-site support, telephone assistance, parts & labor, and access to Quantum's expert team at any time.
- How quickly can I expect a response to my service request? The plan guarantees a four-hour response time for all service requests, ensuring timely solutions.
- Is there a limit to the number of service calls I can make? There is no limit to service calls under the Gold Support Plan; you can reach out for assistance as needed.
- Can I extend my service beyond the two-year duration? Yes, you can discuss renewal options with your Quantum representative as your service period draws to a close.
- How do I reach the support team? Gold Support Plan customers have priority access to Quantum's expert telephone support for rapid assistance.
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