Quantum StorageCare Gold Support Plan - Extended Service (Renewal) - 1 Year

The Quantum StorageCare Gold Support Plan is your premier extended service solution designed to keep storage systems operating at peak performance. This renewal-level program combines round-the-clock availability, rapid on-site response, and hands-on maintenance to deliver a predictable total cost of ownership (TCO) while reducing downtime and boosting productivity. Built for mission-critical storage environments, the Gold plan ensures your data infrastructure remains resilient, compliant, and ready to support today’s workloads with minimal interruption.

• 24x7 service availability ensures expert support whenever you need it, so critical issues are identified and addressed promptly, reducing unscheduled downtime and safeguarding business operations.
• Next Business Day on-site response delivers fast, hands-on assistance to diagnose and resolve problems quickly, minimizing time-to-repair for storage hardware and firmware concerns.
• On-site maintenance with physical service subtype provides a hands-on approach to project delivery, ensuring timely execution of maintenance tasks, upgrades, and corrective actions directly at your location.
• 1-year renewal term offers long-term reliability and budget predictability, helping you plan capital and operating expenses with confidence while maintaining optimal system health.
• Comprehensive coverage includes proactive maintenance and issue resolution designed to maximize uptime, improve productivity, and support critical storage workloads with consistent service quality.

Technical Details of Quantum StorageCare Gold Support Plan - Extended Service (Renewal) - 1 Year

• Service type: Gold
• Service duration: 1 year (renewal)
• Service availability: 24x7 support
• Response time: Next Business Day on-site
• Service subtype: Physical maintenance (on-site)
• Coverage scope: 24x7 service availability with next-business-day on-site dispatch
• Maintenance focus: Proactive upkeep to preserve system performance and reliability

How to Enroll or Renew Quantum StorageCare Gold

Because this plan is a renewal extension, enrollment is simplified to ensure a smooth transition and immediate continuity of coverage. Follow these steps to renew or activate Gold Support:

• Confirm renewal eligibility and current contract status with your account manager or support administrator.
• Provide your storage hardware details, including model numbers, SKUs, or UPCs, and the primary service location to ensure accurate coverage mapping.
• Review the renewal terms, including the 1-year duration, service level commitments, and any site-specific considerations that may affect on-site scheduling or coverage windows.
• Schedule the renewal start date and, if required, a maintenance window for any initial on-site inspections or proactive tasks.
• Receive immediate confirmation and access to the service portal for tracking, ticketing, and escalation options as part of ongoing Gold support.

Frequently asked questions

• What does the Quantum StorageCare Gold plan include?

  The Gold plan provides 24x7 support with Next Business Day on-site response, on-site physical maintenance, and a 1-year renewal term designed to maintain optimal storage performance, minimize downtime, and deliver predictable costs across the service period.

• What does 24x7 service availability mean for my environment?

  It means you have access to expert support at any time—day or night—so urgent issues are addressed promptly. Scheduling, dispatch, and on-site visits are coordinated to minimize impact on critical storage workloads.

• How quickly can I expect service after I open a ticket?

  Our standard is Next Business Day on-site dispatch and arrival, ensuring hands-on assessment and action as quickly as possible to restore service levels and protect data availability.

• Is this plan suitable for all Quantum storage systems?

  The Gold plan is designed for enterprise storage environments requiring reliable on-site maintenance and rapid response. Please verify compatibility with your specific storage model and warranty terms during renewal discussions with your account manager.

• How do I renew or extend coverage?

  Renewal is completed through your designated account manager or service administrator. You’ll provide the necessary device details and site information, confirm the renewal term (1 year), and align on start dates. Once confirmed, you’ll gain continued access to 24x7 support, on-site maintenance, and the Gold service benefits for a full year.