Quantum StorageCare Gold Support Plan - Extended Service (Renewal) - 1 Year - Service es Drives, gold

Quantum StorageCare Gold offers an extended service plan designed to safeguard your storage investment and reduce operational risk. This renewal option extends coverage for one full year, delivering round-the-clock support, rapid on-site responses, and guaranteed access to qualified technicians who understand storage hardware, firmware, and environmental requirements. With 24x7 availability and Next Business Day on-site service, you can rest assured that your critical data pathways stay available even during hardware faults or software anomalies. Gold-level coverage emphasizes hands-on physical service, with parts and labor included, to minimize downtime and avoid surprise costs. This comprehensive plan is engineered to deliver peace of mind, predictable budgeting, and dependable performance for storage environments that demand reliability and precision.

Designed for enterprise-grade storage ecosystems, StorageCare Gold is tailored to protect Quantum storage drives and associated components across demanding workloads—from transactional databases to multimedia archives. The program blends proactive maintenance with rapid, on-site intervention, ensuring that maintenance windows are short and disruption to your operations is minimized. By bundling on-site labor, replacement parts, and a fast-response service model into a single renewab le package, StorageCare Gold helps you optimize maintenance schedules, extend hardware life, and preserve data integrity. The Gold tier prioritizes service integrity and physical diagnostics, giving your IT teams a dependable partner that can be depended upon when uptime matters most.

Key benefits of this Gold plan include enhanced reliability, cost predictability, and a service experience designed to align with business priorities. With 24x7 service availability, you won’t wait for normal business hours to address critical issues. The Next Business Day on-site response accelerates fault containment and restoration, helping you minimize the impact of drive failures, firmware glitches, or degraded performance. The inclusion of both parts and labor provides a transparent, worry-free maintenance experience—no hidden fees, no unexpected billings, just straightforward coverage that keeps your storage infrastructure consistent and healthy. And because the plan is renewal-based and spans a full year, you can lock in optimal service levels and budgets for the entire cycle, ensuring continuity even as your storage environment evolves.

• 24x7 service availability with rapid, around-the-clock access to expert support, so critical issues are addressed promptly and downtime is minimized across all shifts and time zones.
• Next Business Day on-site response guarantees a technician arrives quickly to perform diagnostics, maintenance, or replacement, reducing the time between detection and resolution.
• On-site maintenance with parts and labor included eliminates surprise costs and simplifies budgeting, ensuring that both hardware and skilled labor are covered during service events.
• Physical service sub-type focuses on hands-on care, hardware replacement when needed, and direct intervention by qualified technicians to maximize reliability and minimize operational risk.
• One-year renewal duration provides sustained protection, enabling predictable renewal cycles, easier asset planning, and a consistent level of support aligned with enterprise requirements.

Technical Details of Quantum StorageCare Gold Support Plan

• Service Type: Extended Service (Renewal) for Quantum Storage drives and related storage components
• Availability: 24x7 access to technical support with guaranteed Next Business Day on-site response
• Coverage Duration: 1 Year per renewal term
• Inclusions: on-site maintenance, parts replacement, and labor for service events
• Service Focus: Gold-level, physical on-site service designed to maximize reliability and minimize downtime

How to install Quantum StorageCare Gold Support Plan

Activating Quantum StorageCare Gold is straightforward and designed to integrate seamlessly with your existing storage management workflows. Follow these steps to ensure continuous protection and fastest possible access to expert support:

• Confirm eligibility: Verify that your Quantum storage drives and infrastructure are covered under the Gold support framework for renewal within your region and account. This step ensures you’re enrolling in the correct service tier and that on-site resources are allocated to your site.
• Submit renewal: Initiate the renewal process through your authorized Quantum account representative or the official support portal. Provide your storage environment details, including model numbers, firmware versions, and locations, to expedite provisioning.
• Assign service contacts: Designate primary and secondary contacts who will coordinate with the StorageCare team. Establish communication channels, preferred escalation paths, and maintenance windows to optimize service delivery.
• Activate coverage and create service records: Once renewal is accepted, the system will generate your StorageCare Gold contract, service IDs, and a centralized service portal profile. You will receive credentials to monitor open tickets, SLA status, and upcoming maintenance.
• Plan deployment and scheduling: Work with the on-site team to schedule initial diagnostic visits, preventive maintenance, or replacement events. Confirm site access, required safety clearances, and any site-specific documentation before technicians arrive.
• Access and governance: Leverage the service portal to track asset inventory, warranty status, part availability, and technician notes. Use the portal to request on-site support, review historical service events, and manage renewals efficiently.

Frequently asked questions

• What is Quantum StorageCare Gold?

  StorageCare Gold is a premium extended service plan that provides 24x7 support, on-site next-business-day response, and coverage for on-site maintenance with parts and labor for Quantum storage drives. It’s designed to minimize downtime and maximize storage reliability with a one-year renewal cycle.

• What does 24x7 service availability mean?

  It means you can contact the support team at any time, including nights, weekends, and holidays. A technician will be engaged promptly to coordinate the next steps, with the goal of rapid issue containment and restoration of storage services.

• What does Next Business Day on-site mean?

  On-site response is guaranteed for the next business day after a service request is opened, ensuring timely diagnostics, repair, and replacement when needed. This reduces mean time to repair and minimizes operational disruption.

• What is included in parts and labor?

  Parts replacement for eligible storage components and the labor required by qualified technicians to perform diagnostics, maintenance, and repairs are covered under the Gold plan, eliminating additional out-of-pocket costs during a covered service event.

• How long is the coverage period?

  The coverage lasts for 1 year per renewal; you can renew to continue Gold-level protection and maintain consistent service levels across the next cycle of hardware refreshes and software updates.

• How do I renew or upgrade?

  Renewals can be initiated through your account representative or the official support portal. Upgrades to higher tiers or changes to service scope may be available based on your asset mix and regional availability. Your customer success manager can outline the most cost-effective strategy for your environment.

• Is this plan suitable for all storage configurations?

  StorageCare Gold is designed for Quantum storage drives and related components that require on-site maintenance, parts replacement, and rapid response. For highly specialized or mixed environments, a consultative assessment may help tailor the plan to your exact hardware and workloads.