Quantum StorageCare Gold Support Plan, Zone 1 - Extended Service - 1 Year

The Quantum StorageCare Gold Support Plan, Zone 1, offers enterprise-grade protection for your storage infrastructure with a full year of extended service. Engineered for businesses that count on storage systems to run smoothly around the clock, this plan delivers premium, proactive support designed to minimize downtime and maximize uptime. With 24/7 availability, Next Business Day on-site service, comprehensive maintenance, and guaranteed parts and labor, you gain a reliable partner dedicated to resolving issues quickly and keeping your data environment healthy. Whether you’re safeguarding critical databases, scalable storage arrays, or high-demand storage appliances, StorageCare Gold acts as a shield against unexpected failures and performance dips, ensuring your storage solution remains resilient under pressure.

• Comprehensive 24/7 support with rapid on-site response: The StorageCare Gold plan ensures round-the-clock access to expert technicians. With a 24 x 7 support framework and Next Business Day on-site service, you minimize downtime and accelerate recovery for critical storage components. This coverage is specifically tailored for Zone 1 deployments, delivering prioritized dispatch and escalation for urgent storage issues that could disrupt operations.

• Zone 1 Extended Service for 1 Year: This offering provides a full 12-month period of extended service in Zone 1, aligning with regional service windows and logistics to guarantee timely support. The Zone 1 designation helps ensure technicians arrive promptly at your location, equipped with the know-how and tools needed to address common storage faults and performance problems without unnecessary delays.

• On-site maintenance and full parts & labor coverage: The Gold plan emphasizes hands-on care at your facility. It includes on-site maintenance visits to perform diagnostics, preventive care, and repairs, along with complete Parts & Labor coverage. This means you won’t incur additional charges for replacement components or the labor required to install them, allowing for a transparent, predictable support experience.

• Reliability through proactive protection: Beyond quick reaction, StorageCare Gold spares you from recurring outages by enabling proactive monitoring and maintenance checks. Expect routine health assessments, firmware checks, and performance optimization tips, all designed to extend the lifespan of your storage assets while keeping peak performance steady.

• Convenient, doorstep support with a clear value proposition: The service is designed so you can obtain valuable support at your doorstep—no travel needed on your part. This customer-centric approach reduces the burden on your internal IT team, accelerates issue resolution, and provides a clear, predictable plan for budgeting storage protection across the year.

Technical Details of Quantum StorageCare Gold Support Plan, Zone 1 - Extended Service - 1 Year

• Coverage: Zone 1 Extended Service for 1 year, tailored to regional service logistics and rapid dispatch within Zone 1 boundaries.

• Response and resolution times: 24 x 7 support access with Next Business Day on-site service to ensure timely remediation of hardware faults or configuration issues affecting storage performance.

• Service location: On-site service at your facility, providing hands-on maintenance and diagnosis in the field rather than remote-only support.

• Maintenance scope: Regular maintenance and preventive care as part of the plan, including diagnostics, health checks, and configuration optimization to sustain storage reliability.

• Parts & Labor: Inclusive coverage for replacement parts and labor required to restore storage functionality, reducing unexpected repair costs and downtime.

• Activation and eligibility: Activation details and eligibility criteria are not specified in the provided product data; plan reference is Zone 1, Extended Service, for 1 year.

• UPC/SKU reference: Not provided in the current product description; this section is intended to align with the specifications from the vendor’s catalog if a UPC/SKU is available.

How to install Quantum StorageCare Gold Support Plan, Zone 1

Activating Quantum StorageCare Gold is designed to be straightforward so your team can start benefiting from 24/7 protection quickly. Follow these practical steps to enroll and set up the plan for Zone 1 coverage:

• Verify that your storage environment falls within Zone 1 coverage and that your equipment qualifies for the Gold tier extended service. This ensures you receive the promised 24/7 access and on-site support when needed.

• Step 2: Gather essential information: Prepare your storage system details, model numbers, serials, and any existing support contracts. Having these ready speeds up enrollment and ensures accurate coverage mapping to your hardware and site location.

• Step 3: Activate the plan: Initiate the StorageCare Gold enrollment through the vendor portal or your channel partner. Complete the required fields to activate the 1-year extended service and set your preferred service start date.

• Step 4: Provide on-site logistics and contact points: Share the service address, point of contact, and access instructions for your facility. This helps technicians reach you promptly for on-site visits and ensures smooth coordination around maintenance windows or planned upgrades.

• Step 5: Establish support workflows: Define escalation paths, preferred communication channels (phone, email, or portal), and any special handling requirements for sensitive data or critical workloads. After activation, you’ll be ready to submit requests and receive rapid responses.

• Step 6: Confirm start and review terms: Confirm the service start date, review what is included (maintenance windows, parts coverage, response times), and understand the process for requesting on-site dispatch if issues arise.

Frequently asked questions

• Q: What does Quantum StorageCare Gold include? A: It provides Zone 1 extended service for 1 year with 24/7 support, Next Business Day on-site service, on-site maintenance, and inclusive Parts & Labor to resolve storage hardware and related issues promptly.

• Q: What does Zone 1 mean for this plan? A: Zone 1 designates the service region where prioritized dispatch and on-site support are available, ensuring faster technician arrival and localized coverage for storage systems located within that zone.

• Q: How long is the coverage period? A: The Gold plan extends service for 1 year from the activation date, providing ongoing protection against hardware failures and performance problems during that period.

• Q: Are parts and labor included? A: Yes. The plan includes replacement parts and labor as needed to restore functionality, reducing out-of-pocket costs and downtime for maintenance or repairs.

• Q: Can I access support remotely, or is on-site required? A: The plan offers 24/7 support with on-site Next Business Day service; while many issues can be resolved remotely, on-site service is provided when needed to complete repairs or perform preventive maintenance at your location.