Quantum StorageCare Gold Support Plan – Zone 1 | 1 Year On-Site Coverage

The Quantum StorageCare Gold Support Plan for Zone 1 delivers enterprise-grade protection for your critical storage investments. This extended service plan provides 24x7 access with a 4-hour on-site response, ensuring rapid repair, maintenance, and parts availability to minimize downtime and maximize uptime. Built for reliability, it combines on-site support, maintenance services, and comprehensive parts and labor coverage to safeguard your hardware and data with peace of mind.

• Zone 1 Coverage with Gold Level Service: A dedicated coverage tier designed for core data storage environments, guaranteeing priority diagnostics, rapid escalation to certified technicians, and streamlined service delivery that aligns with enterprise uptime goals as part of extended service coverage. It includes proactive health checks, regular firmware reviews, scheduled preventive maintenance, and access to a dedicated account manager who coordinates maintenance windows to minimize business disruption and maximize data availability.
• On-Site Maintenance and Repairs: On-site visits equipped with the necessary spare parts and tools, enabling technicians to perform preventative maintenance, hardware diagnostics, component replacements, and firmware updates on your premises. This reduces transport delays, decreases mean time to repair, and preserves your existing data protection policies by handling tasks where the equipment lives.
• 24x7x4 On-Site Response: Around-the-clock support with a four-hour on-site response window ensures critical issues are addressed swiftly, preserving service levels and protecting revenue streams dependent on storage availability. The on-site model minimizes downtime during peak processing windows and supports rapid restoration for mission-critical workloads.
• Parts & Labor Included: The plan covers replacement parts and labor costs, helping you avoid unexpected expenditures, maintain accurate budgeting, and reduce inventory carrying costs. With guaranteed access to genuine components and skilled technicians, you can rely on consistent performance and long-term hardware longevity.
• 1 Year of Peace-of-Mind: A full year of comprehensive protection against hardware faults, operational interruptions, and service delays. This extended duration supports predictable budgeting, resource planning, and sustained reliability for mission-critical storage environments.

Technical Details of Quantum StorageCare Gold Support Plan

• Service Zone: Zone 1
• Plan Type: Gold Support Plan, Extended Service
• Duration: 1 Year
• Support Hours: 24x7 access with a 4-hour on-site response
• Service Model: On-site maintenance, parts & labor included
• Protection: Physical protection for storage infrastructure and data integrity

How to install Quantum StorageCare Gold Support Plan

• Step 1: Purchase and activation: After checkout, your Gold plan is activated against Zone 1 coverage and linked to your storage environment, establishing the framework for on-site maintenance and rapid responses.
• Step 2: Gather essential details: Have ready your storage model, serial numbers, SKU references, and purchase information to verify eligibility and ensure accurate scope of coverage during activation.
• Step 3: Schedule onboarding: Our support team will coordinate an onboarding session—onsite or remote—so you can align maintenance windows with business operations and confirm contact points for rapid escalation.
• Step 4: Define contact and escalation: Set primary and backup contacts, escalation paths, and service level expectations to accelerate issue resolution and minimize downtime.
• Step 5: Start receiving support: You gain immediate access to 24x7 on-site maintenance, parts provisioning, and rapid response for your storage infrastructure, with ongoing coordination to maximize uptime.

Frequently asked questions

• Q: What does Quantum StorageCare Gold cover?

  A: The Gold plan provides Zone 1 coverage with on-site maintenance, parts and labor, and 24x7 access with a 4-hour on-site response for one year, designed to protect critical storage hardware and data integrity.

• Q: How quickly can I expect on-site support?

  A: A technician will arrive on-site within four hours of a verified service request, around the clock, to perform maintenance or repairs as needed.

• Q: Is firmware or hardware replacement included?

  A: Yes—both hardware parts and labor are covered, and firmware updates are performed as part of preventative maintenance to enhance reliability and performance.

• Q: Can I renew after the first year?

  A: Yes, renewal options are available to extend coverage beyond 12 months, subject to policy terms, availability, and pricing at the time of renewal.

• Q: Which equipment is eligible?

  A: Eligibility is determined by Zone 1 coverage for core storage devices (such as arrays and controllers) and related components at the time of activation; confirmation occurs during plan enrollment.