Quantum StorageCare Gold Support Plan, zone 1 - Extended Service - 1 Year - Service

The Quantum StorageCare Gold Support Plan, Zone 1 is an essential service designed to keep your storage systems running smoothly and efficiently. Offering extended support for one year, this plan provides peace of mind by ensuring rapid response times and excellent maintenance services, making it a perfect choice for businesses that rely heavily on their data storage solutions. With predictable costs and unparalleled support, you can focus on your core business without worrying about unexpected system issues.

• Comprehensive Coverage: The Quantum StorageCare Gold Support Plan includes 9 x 5 support, providing you with assistance during business hours to ensure that your systems are always functional and well-maintained.
• Next Business Day On-Site Service: In case of any issues, you can count on a Next Business Day response for repair services, ensuring minimal downtime and maximum productivity for your organization.
• Predictable Cost of Ownership: This extended service plan allows for a predictable total cost of ownership, helping you manage your budget effectively without the risk of unforeseen expenses.
• Labor and Maintenance Support: The plan covers labor for repairs, eliminating the need to travel for service and providing valuable support right at your doorstep.
• 1-Year Duration for Peace of Mind: With a full year of service, you can rest assured that your data storage needs will be met with timely maintenance and support, ensuring your systems perform at their best.

Technical Details of the Product

• Service Type: Extended Service
• Service Duration: 1 Year
• Support Hours: 9 x 5
• Response Time: Next Business Day
• Service Coverage: Zone 1

How to Install

To activate your Quantum StorageCare Gold Support Plan, simply follow these steps:

1. Purchase the plan through a trusted Quantum authorized dealer.
2. Receive confirmation and service registration details via email.
3. Keep your service agreement on hand for easy reference in case you need to call for support.
4. In case of any system issues, contact Quantum support using the provided contact information and have your service agreement ready.

Frequently Asked Questions

• What is covered under the Quantum StorageCare Gold Support Plan?
  The plan covers on-site labor for repairs, maintenance support, and Next Business Day response for service calls.
• How do I access support?
  Support can be accessed by contacting Quantum's support team using the contact information provided in your service agreement.
• Is there a limit on the number of service calls I can make?
  No, the plan offers unlimited service calls during the covered year, ensuring your systems are always well-supported.
• What happens if I need support outside of regular business hours?
  The Quantum StorageCare Gold Support Plan provides support during regular business hours (9 x 5). For after-hours emergencies, you may need to consult alternative support options.
• Can I renew my support plan once the year is up?
  Yes, you can renew your support plan at the end of the service duration to continue receiving maintenance and support.