Quantum StorageCare Gold Support Plan – Zone 1 (Extended Service) – 1 Year – 7x2 Coverage

Quantum StorageCare Gold is a premium Zone 1 extended service plan crafted to safeguard critical storage investments and maximize uptime. This 1-year program delivers a robust blend of 24/7 support, rapid on-site response, and comprehensive maintenance that helps storage environments stay productive even under heavy workloads. With a focus on on-site expertise, guaranteed 4-hour response times, and flexible scheduling, Gold provides dependable protection for your storage arrays, tape libraries, and data protection components. It’s designed to deliver peace of mind for IT teams managing mission-critical data, deriving value from faster issue resolution, reduced downtime, and clearer budgeting through predictable maintenance costs.

• 24/7 service access with a guaranteed 4-hour on-site response in Zone 1, ensuring critical storage issues are addressed quickly and with minimal disruption to your operations. This round-the-clock accessibility is designed to support enterprises that depend on continuous data availability and consistent performance across business hours and after-hours alike.
• On-site maintenance performed by qualified storage engineers who diagnose, repair, and validate the health of your storage components in the field. The on-site model reduces mean time to repair by bringing specialized talent to your location, enabling rapid hardware diagnostics, firmware updates, and calibration within your environment.
• Parts and labor are included for the full 12-month term, meaning replacement of failed components and the associated service labor are covered. This reduces unexpected capital outlays and ensures that maintenance and repair work does not interrupt your budget planning while preserving system integrity.
• Physical protection and value preservation are central to this plan. By combining proactive care with timely repairs, StorageCare Gold helps extend the life of storage hardware, maintain warranty alignment, and support reliability improvements across your storage stack, from controllers to disk shelves.
• Flexible service sub-type enhances scheduling practicality. You can align maintenance windows with your production cycles, choose visits by location, and assign technicians with the appropriate expertise, delivering dependable service while minimizing downtime for critical workloads and data migrations.

Technical Details of Quantum StorageCare Gold Support Plan – Zone 1

• Program duration: 1 year of coverage from the date of activation.
• Support hours: 24x7 access to service and assistance, with a guaranteed 4-hour on-site response within Zone 1.
• Service scope: On-site maintenance, diagnostics, repair, and parts replacement as necessary, with labor included for the full term.
• Geographic coverage: Zone 1, based on the plan’s regional definitions and SKU/UPC mapping.
• Protection level: Gold-tier service featuring rapid response, comprehensive maintenance, and flexible scheduling to align with business needs.
• Delivery model: On-site field service complemented by remote coordination and escalation processes to speed issue resolution and ensure consistent support quality.

How to install Quantum StorageCare Gold Support Plan

• Verify eligibility and confirm Zone 1 coverage with your account manager or partner portal to ensure the plan aligns with your geographic and asset requirements.
• Collect the required product identifiers (SKU/UPC) and contract details to reference during enrollment and activation. This information helps ensure accurate plan provisioning and future renewals.
• Submit the enrollment request through your authorized channel (portal, representative, or partner). Activation typically triggers a service ticket system and assigns a primary support engineer for initiation.
• Schedule an initial on-site kickoff with a certified Quantum StorageCare technician to review your storage environment, confirm asset inventory, and establish response expectations, maintenance windows, and escalation paths.
• Document service level objectives, acceptance criteria, and notification procedures so that all stakeholders understand the activation timeline, repair processes, and daily operational impacts.

Frequently asked questions

• Q: What does the Quantum StorageCare Gold – Zone 1 plan include? A: It includes 24/7 access to support with a guaranteed 4-hour on-site response, on-site maintenance by qualified engineers, parts and labor coverage for a full year, and flexible scheduling designed for Zone 1 deployments.
• Q: What is Zone 1 coverage? A: Zone 1 refers to a defined geographic region where on-site service and response times are guaranteed. Coverage specifics, response time commitments, and technician availability are aligned with the Zone 1 designation and may vary by country or location.
• Q: How long does activation take after purchase? A: Activation typically occurs within a short onboarding window after enrollment, with an initial on-site kickoff planned shortly thereafter to assess the environment, inventory assets, and confirm maintenance plans and escalation procedures.
• Q: Are parts and labor truly included for the entire year? A: Yes. The plan specifies that both parts replacements and labor are covered for the duration of the 12-month term, reducing unplanned maintenance costs and enabling predictable budgeting.
• Q: Can I customize or upgrade the plan? A: Gold is designed for Zone 1 with flexible scheduling; upgrades or regional variations may be available through your account manager or partner, depending on inventory, location, and contract terms. They can discuss options to better fit your environment.
• Q: How does this plan improve storage reliability? A: By providing rapid on-site responses, proactive maintenance, and rapid repair capabilities, Gold minimizes downtime, enhances system health, and prolongs equipment life, all of which contribute to higher overall storage reliability and performance.