Quantum StorageCare Gold - Zone 1 Extended Service (Renewal) - 1 Year

Protect your critical storage infrastructure with Quantum StorageCare Gold, Zone 1 Extended Service. This renewal plan is crafted for organizations that depend on uninterrupted data storage performance and want proactive, expert support right where it matters: on-site, when it matters most. With around-the-clock accessibility and fast, on-site responses, StorageCare Gold elevates reliability, safeguards your investment, and unlocks sustained productivity across your storage ecosystem. Designed for Zone 1 deployments, this service package delivers comprehensive maintenance, rapid parts and labor support, and a dedicated team of on-site technicians to keep your systems running smoothly throughout the year. Whether you’re mitigating risk, reducing downtime, or planning for growth, StorageCare Gold aligns with your IT strategy and budget to deliver measurable value every day.

• 24/7 expert support with on-site coverage in Zone 1 to ensure rapid issue resolution for mission-critical storage environments, minimizing downtime and protecting data availability around the clock.
• Next Business Day parts & labor response guarantees swift on-site intervention and repair, reducing downtime and keeping systems productive after incidents.
• Comprehensive maintenance and parts replacement service protects your storage investment from wear, tear, and unforeseen faults, extending hardware life and sustaining peak performance.
• On-site technicians with ready access to required parts deliver efficient service, eliminating shipping delays and ensuring fast problem solving where you operate.
• 1-year renewal for predictable, proactive protection aligned with budgeting and uptime goals, delivering sustained reliability and value across your storage environment.

Technical Details of Quantum StorageCare Gold Support Plan, Zone 1

• Service type: Extended Service (Renewal) - Gold level
• Coverage zone: Zone 1
• Response time: Next Business Day (Parts & Labor) on on-site service
• Availability: 24 x 7 access to support
• On-site support: Yes, with certified technicians available to diagnose and repair at your site
• Maintenance & Parts: Comprehensive maintenance program including parts replacement as needed
• Duration: 1 year per renewal, with ongoing options for extension

How to install Quantum StorageCare Gold Support Plan

This is a renewal service plan and does not require hardware installation. Activation occurs automatically upon purchase or renewal, and your designated storage administrator will receive onboarding details. To schedule the initial on-site visit or to align coverage with your environment, contact your Quantum account manager or the support desk after purchase. Once activated, you will have 24/7 access to on-site support and the Next Business Day parts and labor service as outlined in your plan.

Frequently asked questions

• What does StorageCare Gold Zone 1 cover? It provides 24/7 access to on-site expert support, Next Business Day parts & labor, on-site maintenance, and a 1-year renewal period for Zone 1 devices and installations.
• What does Next Business Day mean for service? If a fault occurs, a technician and the required parts are dispatched and expected on-site by the next business day to restore operation.
• Is this plan renewable? Yes. It is a 1-year renewal option designed to extend coverage, reliability, and maintenance for Zone 1 storage environments.
• Do I need to install anything? No installation is required for the plan itself; activation occurs on renewal and service begins immediately with on-site support.
• Does StorageCare Gold include maintenance and parts? Yes. The plan includes maintenance services and parts & labor to repair or replace components as needed within the service period.