Quantum StorageCare Gold Support Plan - Zone 1 - Extended Service (Renewal) - 1 Year

Secure, reliable, and easy to manage, the Quantum StorageCare Gold Support Plan for Zone 1 is your strategic renewal for continued operational excellence. This Extended Service (Renewal) package is designed for organizations that depend on centralized storage infrastructure and data availability. By combining around-the-clock support with rapid on-site response, proactive maintenance, and comprehensive parts and labor coverage, this plan helps you minimize downtime, accelerate issue resolution, and keep your critical storage assets performing at their best. The Gold tier emphasizes priority access to seasoned technicians, scheduled maintenance that fits your environment, and a predictable renewal term that aligns with IT budgeting and governance. If uninterrupted data access and consistent performance are your goals, this Zone 1 renewal delivers a compelling mix of value, dependability, and convenience.

• 24/7 support with Next Business Day on-site response to shorten recovery times and keep operations running smoothly.
• On-site service delivered by expert technicians who diagnose, repair, and validate fixes at your location.
• Maintenance, parts, and labor included to ensure quick remediation without unexpected out-of-pocket costs.
• Physical service subtype offers flexible scheduling across locations and working hours for maximum dependability.
• 1-year renewal that provides predictable coverage, simplifying budgeting and ensuring continuous protection for your storage environment.

Technical Details of Quantum StorageCare Gold Support Plan - Zone 1

• Plan Type: Gold
• Coverage Zone: Zone 1
• Service Type: Extended Service (Renewal)
• Duration: 1 Year
• Response Window: 24x7 access with Next Business Day on-site service
• Delivery Model: On-site maintenance with Parts & Labor included
• Service Sub-Type: Physical service designed for flexible scheduling and multi-site deployments
• Scope: Coverage extends to relevant hardware components, firmware, and related storage subsystems as defined in your plan agreement

How to install Quantum StorageCare Gold Support Plan - Zone 1

• Confirm eligibility for Zone 1 coverage and verify that your renewal term matches your current contract dates.
• Initiate renewal through your Quantum StorageCare account manager or the customer portal to secure a seamless year-long extension.
• Coordinate access and safety prerequisites for on-site visits, including facility access, equipment locations, and any site-specific safety procedures.
• Schedule the renewal period alignment with your peak usage windows to minimize disruption and ensure technicians can complete preventive checks and repairs efficiently.
• After on-site service, review the resolution report, update maintenance logs, and set reminders for upcoming preventive tasks and renewal milestones to maintain continuous coverage.

Frequently asked questions

• Q: What does the Quantum StorageCare Gold Support Plan - Zone 1 include?
• A: It includes 24/7 support, Next Business Day on-site response, on-site maintenance, and parts & labor coverage for a 1-year renewal. The plan emphasizes a physical service model with flexible scheduling to suit multi-site environments.
• Q: What is Zone 1 coverage?
• A: Zone 1 refers to the primary geographic area defined in your StorageCare contract. On-site responses and scheduling are optimized to minimize travel time and maximize technician availability within that zone.
• Q: Can I renew automatically?
• A: Yes. The plan is designed as an annual renewal that provides continuous Gold-tier support and on-site resources, helping you maintain consistent protection without gaps in service.
• Q: Does the plan include preventive maintenance?
• A: Yes. Maintenance services are included along with parts and labor, enabling proactive inspections and timely remediation to preserve the health of your storage infrastructure.
• Q: How is on-site service scheduled?
• A: Scheduling follows the physical service subtype, allowing flexible hours and multi-location deployment to reduce downtime and align with your operational calendar.
• Q: What should I prepare before an on-site visit?
• A: Have facility access arranged, locate the affected storage hardware, and provide any relevant access credentials or safety clearances so technicians can begin work promptly without delays.