Quantum StorageCare Gold Support Plan Zone 1 — 1 Year On-Site Renewal

The Quantum StorageCare Gold Support Plan Zone 1 is an premium Extended Service (renewal) designed to keep Zone 1 storage systems operating at peak performance. This 1-year plan delivers around-the-clock protection with a 24 x 7 x 4-hour on-site response, ensuring rapid issue resolution and minimal downtime. It combines maintenance, parts and labor, and an electronic service sub-type for convenient, streamlined management of your critical storage infrastructure. With a predictable total cost of ownership, you can plan with confidence, knowing that your storage environment is protected by industry-leading service coverage and a dedicated team of experts.

• 24 x 7 x 4 Hour on-site response ensures fast, proactive resolution of issues, reducing downtime and maintaining system availability.
• Parts & Labor are included, providing a predictable total cost of ownership and eliminating surprise repair expenses.
• Zone 1 coverage is tailored to your primary storage environment, with specialized technicians focused on your most critical assets.
• 1 Year service duration guarantees sustained reliability, support continuity, and timely problem resolution throughout the renewal period.
• Electronic service sub-type offers convenience and ease of operation, enabling straightforward access, updates, and coordination with support teams.

Technical Details of Quantum StorageCare Gold Support Plan Zone 1

• Service type: Extended Service (Renewal) with Gold level coverage
• Coverage zone: Zone 1
• Availability: 24 x 7 support with 4-hour on-site response
• Maintenance: Included as part of the service plan
• Parts & Labor: Included to resolve issues and support fast restoration
• Electronic service sub-type: Yes, for convenient operation and streamlined workflow
• Parts replacement: Included to address failures and maintain dependability
• Service duration: 1 year

How to install Quantum StorageCare Gold Support Plan Zone 1

Activating this renewal is straightforward and designed to minimize disruption to your storage operations. Follow these steps to ensure your Zone 1 environment remains protected and optimally supported:

1. Confirm eligibility for the Gold Zone 1 Renewal with your Quantum StorageCare account representative or your approved renewals partner.
2. Review your existing Zone 1 assets and maintenance history to ensure the renewal aligns with your current hardware, software, and service needs.
3. Submit renewal documentation through the official Quantum StorageCare renewal portal or via your account manager, including account details and preferred contact information.
4. Coordinate with the on-site support team to schedule the renewal activation date, ensuring operational windows minimize impact on production workloads.
5. Upon renewal activation, receive confirmation of coverage, service level expectations, and the escalation path for 24 x 7 x 4-hour response.

Once active, the Gold Zone 1 plan will provide continuous protection for Zone 1 storage systems. You will benefit from proactive maintenance reminders, streamlined scheduling for on-site visits, and rapid access to replacement parts and labor as needed. The electronic service subtype simplifies service requests, updates, and communications, helping you keep your team aligned and informed throughout the renewal period.

Frequently asked questions

• What does the Quantum StorageCare Gold Support Plan Zone 1 include? It includes 24 x 7 access with a 4-hour on-site response, maintenance, parts & labor, electronic service subtype, and a 1-year renewal period focused on Zone 1 storage environments.
• What is the response time for this plan? The plan guarantees a 4-hour on-site response for parts and labor, ensuring rapid restoration of services and minimal downtime.
• Is this a renewal or a new service installation? This is an Extended Service (Renewal) plan for 1 year, designed to extend and maintain coverage for Zone 1 equipment and configurations.
• What does Zone 1 coverage mean? Zone 1 coverage targets your primary storage environment, with specialized technicians and on-site support tailored to those assets and configurations.
• How do I activate or renew the plan? Activation and renewal are coordinated through your Quantum StorageCare account manager or the official renewal portal, where you’ll submit account details and preferred contact information. After renewal, on-site scheduling is arranged to minimize disruption.