Quantum StorageCare Gold Support Plan - Zone 1 - Extended Service (Uplift) - 1 Year

Experience reliable, worry-free storage infrastructure support with Quantum StorageCare Gold. This Zone 1 extended service plan delivers on-site, around-the-clock expertise to keep your critical storage systems running at peak performance. Designed for enterprises that depend on uptime, the Gold plan provides proactive maintenance, rapid on-site intervention, and comprehensive repair coverage, so your operations stay productive and downtime is minimized.

• Unmatched on-site support, 24/7 with 4-hour response: The Gold plan guarantees rapid on-site attention any time, any day, ensuring critical issues are addressed quickly to minimize downtime.
• Zone 1 coverage for essential environments: Specifically tailored to Zone 1 deployments, focusing resources where they matter most to your core storage infrastructure.
• Maintenance, parts and labor included: Comprehensive coverage that reduces unexpected costs, with parts and labor provided as part of the service.
• Physical on-site service for maximum convenience: A physical service sub-type designed to bring expert technicians directly to your location, avoiding travel delays and transfers.
• 1 year duration for sustained reliability: A full-year commitment that ensures consistent performance improvements and predictable maintenance windows for optimal efficiency.

Technical Details of Quantum StorageCare Gold

• Service type: Extended service (Uplift) – Zone 1
• Support window: 24 x 7 x 4 Hour on-site response
• Delivery method: On-site maintenance
• Inclusions: Maintenance, Parts & Labor
• Service subtype: Physical service
• Duration: 1 Year

How to Install Quantum StorageCare Gold Support Plan

• Step 1: Confirm eligibility and Zone 1 coverage for your storage environment to ensure the plan aligns with your deployment.
• Step 2: Activate the plan by contacting your sales or support representative and providing the required account and environment details.
• Step 3: Schedule an on-site onboarding session to review current configurations, maintenance needs, and any ongoing incidents.
• Step 4: On-site service delivery by certified technicians, including preventive maintenance and any necessary parts replacement, with documentation of work performed.
• Step 5: Complete the service with a detailed report and establish ongoing review intervals within the 1-year program for continuous improvement.

Frequently asked questions

• Q: What is included in the Quantum StorageCare Gold plan?

  A: On-site maintenance, 24/7 on-site support with a 4-hour response, Zone 1 coverage, and Parts & Labor, all under a 1-year duration.

• Q: What does "Extended Service (Uplift)" mean?

  A: It refers to an enhanced, zone-specific on-site service plan designed to increase uptime and reliability for critical storage infrastructure.

• Q: Is on-site service available 24/7?

  A: Yes. The plan includes 24x7 on-site support with a guaranteed 4-hour response time to address urgent issues.

• Q: What happens at the end of the 1-year term?

  A: Term renewal options are typically available through your provider; you can discuss extension or upgrade at renewal time.

• Q: Do I need to provide special hardware or system details?

  A: The plan is designed to be compatible with Zone 1 deployments; your account representative will guide you through any prerequisites during activation.