Quantum StorageCare Gold Support Plan — Zone 1 (1 Year Extended Service)

Protect your Quantum storage investments with a gold-level, Zone 1 extended service plan that keeps downtime to an absolute minimum and productivity at its peak. The Quantum StorageCare Gold Support Plan, Zone 1, is an uplift/renewal offering designed for businesses that demand fast, reliable on-site support, proactive maintenance, and predictable budgeting. With a 1-year duration, 9x5 support windows, and a Next Business Day on-site response, this plan delivers the peace of mind you need to keep critical storage systems online, secure, and performing at maximum efficiency. It combines electronic diagnostics with hands-on maintenance and parts & labor coverage to ensure your storage solution remains resilient against routine wear, unexpected hiccups, and environmental challenges.

• Comprehensive Zone 1 coverage: Tailored for Zone 1 deployments, this StorageCare Gold plan prioritizes your mission-critical storage needs with dedicated support and a streamlined uplift/renewal path so you can stay focused on your core business.
• Next Business Day on-site response: When a fault is reported, a technician is routed to your site to arrive the next business day, helping minimize downtime and get your systems back in service quickly.
• Parts & Labor included: The plan covers both parts and labor, reducing out-of-pocket costs and ensuring repairs are completed efficiently, without compromising on quality or reliability.
• Electronic service sub-type for convenience: Remote diagnostics and electronic service enable rapid issue isolation, proactive health checks, and remote maintenance to resolve many concerns without immediate on-site visits.
• On-site maintenance and physical support: In-person service and preventative maintenance visits help sustain peak performance, extend equipment life, and protect against gradual performance degradation.

Technical Details of Quantum StorageCare Gold Support Plan

• Service type: Extended Service (Uplift/Renewal) — Gold level coverage
• Zone: 1
• Duration: 1 Year
• Response time: Next Business Day for Parts & Labor
• Support hours: 9 x 5 (Business hours) with on-site availability
• Inclusions: On-site maintenance, parts & labor, electronic service, and physical service
• Primary benefits: Increased reliability, predictable budgeting, and maximum productivity for storage environments

How to install Quantum StorageCare Gold Support Plan

Activating or renewing your StorageCare Gold plan is designed to be simple and fast, so you can begin benefiting from coverage without delays. Follow these straightforward steps to ensure continuous protection and optimal support alignment with your Zone 1 storage infrastructure:

• Confirm eligibility: Ensure your storage solution qualifies for Zone 1 coverage under the Gold plan’s terms and that the uplift/renewal option is selected for your environment.
• Prepare identifiers: Gather the product's SKU, UPC, or the exact model identifiers to speed enrollment and ensure the right coverage is applied to the correct assets.
• Submit enrollment or renewal: Use your Quantum StorageCare account portal, or contact your account manager or authorized reseller to submit the plan activation or renewal request.
• Configure service preferences: Specify preferred contact methods, on-site visit windows within 9x5 business hours, and any remote diagnostic access permissions to enable seamless electronic service.
• Schedule and confirm: If on-site visits are required, book the next available slot within the Next Business Day framework to minimize downtime and align with your maintenance calendar.
• Verify documentation and renewal dates: Keep a copy of the plan terms and set renewal reminders so there are no gaps in coverage as you move from year to year.

Frequently asked questions

• What does StorageCare Gold include? StorageCare Gold provides extended service for Zone 1 deployments, including on-site maintenance, parts & labor, and electronic service, with a Next Business Day on-site response during 9x5 business hours. It’s designed to maximize uptime and minimize disruption.
• What does “Zone 1” mean in this plan? Zone 1 refers to a defined geographic or operational area where the highest level of service prioritization and response is provided. Coverage terms may vary by region, but Zone 1 ensures prompt attention for critical storage configurations.
• What is the benefit of Next Business Day on-site service? It guarantees a technician arrival on the next business day after a fault is reported, helping to reduce downtime and accelerate restoration of service for essential storage systems.
• Does the plan include remote or electronic service? Yes. The electronic service component enables remote diagnostics, health monitoring, and proactive maintenance to identify and address issues before they cause outages.
• How long does the plan last and how do I renew? The plan lasts 1 year from the start date and can be renewed to maintain continuous coverage. Renewal is typically handled through your account portal or directly with your storage care provider.
• Are parts and labor fully covered? Yes. The plan includes parts and labor, reducing unexpected repair costs and ensuring that maintenance work is completed efficiently by qualified technicians.
• What if an issue requires on-site work beyond Zone 1 criteria? Any service required beyond the Zone 1 scope may be subject to additional terms, travel charges, or different coverage levels as defined in your contract.