Description
Quantum StorageCare Gold Support Plan - Zone 1 - Service D,nbd Gold,z1
The Quantum StorageCare Gold Support Plan is engineered for organizations that require around-the-clock access to expert Quantum technical support. Tailored for Zone 1 deployments, this Next-Business-Day Gold service delivers rapid problem resolution, proactive maintenance, and comprehensive coverage to safeguard your storage infrastructure. With remote problem diagnosis, on-site visits when needed, parts exchange, and 24/7 access to multilingual support and online resources, StorageCare Gold helps you maximize uptime, protect critical data, and extend the life of your Storage systems.
- Remote problem diagnosis and support to identify and resolve issues quickly, often without the need for on-site visits.
- Next-business-day on-site support to provide hands-on assistance for complex problems that require physical intervention.
- Next-business-day parts exchange to minimize downtime by delivering replacement components on the following business day.
- 24/7 multilingual telephone support plus 24/7 access to online resources and self-service materials for around-the-clock help.
- StorageCare Guardian remote monitoring with library firmware upgrades and proactive maintenance, designed to protect your investment and improve reliability.
Technical Details of Quantum StorageCare Gold Support Plan - Zone 1
- Plan type: Gold; coverage aligned with Zone 1 specifications.
- Service level: Next-Business-Day (nbd) Gold, combining rapid diagnostics with timely on-site support.
- Remote capabilities: Remote problem diagnosis and StorageCare Guardian remote monitoring to detect and address issues before they impact operations.
- On-site and parts support: Next-business-day on-site support and next-business-day parts exchange to reduce downtime.
- Resource access: 24/7 multilingual telephone support and 24/7 access to online resources for immediate guidance and self-service options.
- Firmware and updates: Library firmware upgrades to ensure devices run with current features, security updates, and performance improvements.
- Service subtypes: Electronic and Physical service sub types are included, enabling flexible deployment and usability across environments.
- Maintenance characteristics: Parts and labor service characteristics are designed to allow tasks to be completed quickly and efficiently, enhancing productivity.
- Availability: 24x7 phone support to accommodate diverse schedules and urgent needs.
How to install Quantum StorageCare Gold Support Plan
Activating the Quantum StorageCare Gold plan for Zone 1 involves clear, straightforward steps to ensure you receive the full benefits of rapid response, remote monitoring, and on-site capability. Begin by confirming Zone 1 coverage and identifying the Quantum storage devices and configurations that will be included under the plan. Gather the key identifiers for the covered equipment, such as SKUs or other product codes, and compile a list of the systems that require ongoing support. Engage with your Quantum StorageCare account representative or your designated administrator to initiate enrollment and select the Gold tier for Zone 1.
Once enrollment is initiated, you will receive confirmation of coverage and guidance on enabling StorageCare Guardian remote monitoring. Activation includes configuring access to 24/7 support channels, which ensures that your team can open tickets, request assistance, and obtain guidance at any time. As part of activation, you should configure escalation paths and notification preferences so that the right personnel are alerted immediately for critical incidents. Enabling firmware upgrades through the Library will help keep devices up to date with the latest enhancements and security fixes, reducing risk and improving performance over time.
After activation, you can schedule next-business-day on-site visits as needed, and you will benefit from the parts exchange option that minimizes downtime when hardware components reach the end of their life or require replacement. Regularly review monitored metrics and system health reports provided by StorageCare Guardian to identify trends, plan maintenance windows, and optimize storage performance. The goal of installation and activation is to create a seamless, proactive service experience that aligns with your operational priorities and service-level expectations.
Frequently asked questions
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Q: What does the Quantum StorageCare Gold Support Plan include?
A: The plan includes remote problem diagnosis and support, next-business-day on-site support, next-business-day parts exchange, 24/7 multilingual telephone support, 24/7 access to online resources, Library firmware upgrades, StorageCare Guardian remote monitoring, remote diagnosis services, electronic and physical service sub types, and parts-and-labor service characteristics, all designed to increase reliability and protect your StorageCare investment. -
Q: What is StorageCare Guardian?
A: StorageCare Guardian is remote monitoring provided as part of the Gold plan, helping protect your investment by continuously monitoring StorageCare systems and enabling proactive maintenance and rapid issue detection. -
Q: What does Zone 1 refer to?
A: Zone 1 indicates the coverage region or deployment zone defined in the plan’s title. The Gold plan is configured to meet the needs of Zone 1 deployments with timely support and service commitments. -
Q: What does Next-Business-Day mean in this plan?
A: Next-Business-Day refers to the service delivery standard that guarantees on-site visits and parts exchange occur on the business day following the initial service request, reducing downtime and speeding issue resolution. -
Q: Is 24/7 support really available?
A: Yes. The Gold plan includes 24/7 multilingual telephone support and round-the-clock access to online resources to assist with urgent issues at any time. -
Q: How are firmware upgrades handled?
A: Library firmware upgrades are included to ensure devices receive current features, security updates, and performance improvements as part of ongoing maintenance.
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